We are seeking an experienced Retail Store Manager - Bottleshop to lead our store operations in Surry Hills, NSW. This is a full-time position offering a fantastic opportunity to take ownership of a dynamic retail environment and drive sales performance across our bottleshop operations. You will be responsible for overseeing all aspects of store management, from staff leadership and customer service excellence to inventory management and financial performance. This role is crucial to our retail success and offers the chance to make a real impact on our business growth and customer experience.
Key responsibilities
Leading, managing and motivating a team of retail staff to achieve excellent customer service standards and sales targets
Overseeing day-to-day store operations, including opening and closing procedures, stock rotation and merchandising displays
Managing inventory levels, ordering stock, and ensuring optimal product availability to meet customer demand
Monitoring and analysing sales performance, implementing strategies to increase revenue and achieve financial targets
Ensuring compliance with all relevant retail, liquor licensing and health and safety regulations
Recruiting, training and developing team members to foster a high-performing and engaged workforce
Maintaining store standards, including cleanliness, visual merchandising and point-of-sale systems
Managing customer complaints and resolving issues to ensure satisfaction and loyalty
Reporting on key performance indicators and providing regular updates to senior management
What we’re looking for
Proven experience as a retail store manager or in a similar supervisory role, ideally within bottleshop, liquor retail or hospitality sectors
Strong leadership and people management skills with the ability to motivate and develop team members
Demonstrated ability to drive sales performance and achieve financial targets
Excellent customer service orientation and the ability to build strong customer relationships
Sound knowledge of retail operations, inventory management and point-of-sale systems
Understanding of liquor licensing laws, responsible service of alcohol and relevant retail compliance requirements
Strong communication and organisational skills with the ability to multitask and prioritise effectively
Problem-solving mindset and resilience when managing challenging situations
Retail qualification or relevant management certification is desirable
What we offer
We are committed to supporting our employees with a comprehensive benefits package and a positive work environment. We offer competitive remuneration, staff discounts and access to professional development opportunities that will enhance your retail management skills. We value work-life balance and provide flexibility where possible, supporting you to manage your personal wellbeing alongside your professional responsibilities. Our team-focused culture encourages collaboration, innovation and career progression, with opportunities to develop your skills and advance within the organisation.
About us
We are a respected name in the hospitality and retail sector, committed to delivering exceptional service and quality products to our customers. Our bottleshop operations are an important part of our business, and we pride ourselves on offering a curated selection of beverages and a knowledgeable customer experience. We are driven by our values of integrity, excellence and customer focus, and we invest in our teams to create an inclusive and supportive workplace. With a strong presence in the Sydney market, we continue to grow and evolve, always striving to exceed customer expectations and maintain our reputation as a trusted retailer.
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Retail Store Manager - Bottleshop in Sydney employer: Thomas Hotels
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