At a Glance
- Tasks: Manage overdue accounts, negotiate payments, and resolve customer issues.
- Company: Established Australian finance business with a strong customer focus.
- Benefits: Competitive salary up to $90k plus super and supportive team environment.
- Other info: Opportunity for career growth in a close-knit team.
- Why this job: Gain hands-on experience in collections and work closely with senior management.
- Qualifications: Experience in collections and strong communication skills required.
The predicted salary is between 81000 - 99000 $ per year.
About the Company
Our client is an established Australian finance business providing funding predominantly for vehicles. With a long-standing presence in the market, the business prides itself on building strong customer relationships and providing responsive, practical service.
About the Role
Reporting to the General Manager, you will be responsible for managing the collection of overdue customer accounts and working with customers to resolve payment issues. This is a hands-on collections role where you will communicate directly with customers, brokers and external parties to understand individual circumstances, negotiate appropriate payment arrangements and achieve positive recovery outcomes. You’ll manage accounts through the collections process and provide regular updates on overdue accounts. Where matters become more complex, you’ll work closely with senior management and external recovery specialists. The role also provides exposure to insolvency matters, asset repossessions and loss recovery.
Key Responsibilities
- Manage a portfolio of overdue customer accounts
- Contact customers regarding outstanding payments and negotiate appropriate payment arrangements
- Work with customers to resolve payment issues and return accounts to satisfactory payment arrangements
- Respond to enquiries from customers and brokers in a professional and timely manner
- Liaise with administrators, liquidators, bankruptcy trustees, accountants and legal professionals where required
- Maintain accurate records and provide regular reporting on overdue accounts
- Escalate more complex recovery matters to senior management
- Assist with the repossession and sale of motor vehicles and other financed assets where required
- Work with external collection and recovery specialists on more complex matters
- Build strong working relationships with customers and internal and external stakeholders
About You
Previous collections experience within asset finance, equipment finance, banking or a related financial services environment. Experience managing overdue customer accounts and negotiating payment arrangements. Strong communication and relationship-building skills. A practical and professional approach to resolving difficult customer situations. Good organisational skills with the ability to manage your own portfolio and priorities. Strong attention to detail and accurate record keeping. Confidence dealing with customers, brokers and external professional advisers. Working knowledge of Microsoft Word, Excel and Outlook.
What's On Offer
Join an established Australian finance business. Broad collections role with ownership of your own portfolio. Exposure to commercial collections, insolvency and asset recovery matters. Work directly with experienced senior management. Close-knit and supportive working environment. Inner West Sydney location. Remuneration subject to experience.
Culture & Environment
Our client is looking for someone who takes ownership of their work, communicates well and enjoys finding practical solutions to problems. You’ll be joining a small team where your contribution is visible and where strong relationships with customers and colleagues are important.
Collections Officer in Alice Springs employer: Thomas Executive Pty Limited
At Thomas Executive Pty Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and high-calibre work environment in North Perth. Our commitment to employee growth is evident through ongoing mentorship opportunities and professional development, ensuring that our team members thrive while advising private businesses and high-net-worth clients. With a focus on strategic tax advisory, we offer a unique chance to make a meaningful impact in the financial landscape while enjoying a supportive and dynamic workplace culture.
Contact Details:
Thomas Executive Pty Limited Recruitment Team
