An entry-level all-rounder who keeps the front counter running and receives the outlet's stock deliveries, with support in the kitchen when needed.
Key responsibilities
Greet customers, take orders and process payments accurately on the POS
Serve food and drinks quickly, meeting airport service-time standards
Explain menu items, allergens and specials; upsell combos and drinks
Keep the counter, dining area, drinks fridges and condiment stations clean and stocked
Handle queries and complaints politely, escalating to the supervisor when needed
Follow cash handling procedures
Receive deliveries at the airport loading dock or goods area and move them to the outlet
Check deliveries against invoices or order sheets; record shortages, damage and temperatures
Store stock correctly (cold chain, FIFO rotation, date labelling)
Keep storerooms, cool rooms and freezers tidy; report low stock to the manager
About you
Available every Monday, Wednesday and Friday, including early starts
Able to obtain and hold an Aviation Security Identification Card (ASIC), which requires background and police checks
Full Australian working rights
Friendly, clear communicator with good English
Able to stand for long periods and lift up to 15 kg safely
Reliable transport to Melbourne Airport
Any customer service, retail or hospitality experience (desirable)
Food Handler certificate (desirable; training can be provided)
About us
Think Asia is part of TAG Hospitality Group, an Australian family of restaurant brands operating since 1996. At Melbourne Airport T4 we serve fresh, fast Asian food to travellers who are short on time, so speed, friendliness and accuracy matter on every order.
Pay under the relevant Modern Award, plus penalty rates where applicable
Full on-the-job training in FOH, stock handling and food safety
Staff meals on shift
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Are you available to work on a rotating roster?
- Do you hold an Aviation Security Identity Card (ASIC)?
- Do you have a current Australian driver's licence?
The InterContinental Melbourne The Rialto
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Hospitality All Rounder in Melbourne employer: ThinkAsia Publishing
InterContinental Melbourne The Rialto offers a vibrant work environment at the heart of Melbourne Airport, where you can thrive in a fast-paced setting while delivering exceptional service. With a strong focus on employee development, we provide comprehensive training and growth opportunities, ensuring that every team member feels valued and empowered. Join us for a rewarding career where your contributions are recognised, and enjoy unique benefits such as flexible hours and a dynamic team culture.
