At a Glance
- Tasks: Lead the front office team and ensure exceptional guest service.
- Company: The Sands Torquay, a vibrant resort gearing up for summer.
- Benefits: Competitive salary, uniforms provided, and staff discounts.
- Other info: Support and mentoring from experienced hotel management.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Proven leadership experience and a warm, friendly personality.
The predicted salary is between 58500 - 71500 $ per year.
The Sands Torquay is gearing up for another busy summer season, and we're creating a brand-new leadership role within our Front Office team: Assistant Front Office Manager. This is a fantastic opportunity for an experienced hotel leader to join our team, working closely with our Hotel Operations Manager and Front Office Supervisor to lead our front-of-house team.
As Assistant Front Office Manager, you'll be the operational leader of our Front Office, providing day-to-day leadership across all shifts (7am–9pm rotating roster). You'll own the front office roster, lead recruitment and training of our Guest Service Agents, and be the key escalation point for guest matters that need a manager's touch. You'll report directly to the Hotel Operations Manager and work alongside the Front Office Supervisor and Reservations Manager.
What You'll Be Doing
- Leading front office shifts and acting as manager on duty, including some early mornings, evenings, weekends and public holidays
- Building and managing the front office roster and labour cost
- Being the go-to person for escalated guest concerns
- Leading onboarding and ongoing training for our Guest Service Agents
- Working closely with Reservations, Housekeeping and Maintenance to keep operations running smoothly
What We're Looking For
- Your warm and friendly personality! We pride ourselves on our exceptional guest service and you will be leading by example.
- Proven leadership experience in a front office or guest service role
- A confident, calm approach to resolving guest complaints and making decisions under pressure
- Experience in coaching and training team members
- Comfortable using a property management system (PMS)
What's on Offer
- Support and mentoring from the Hotel Operations Manager as you grow into the role
- Competitive salary, to be discussed with shortlisted candidates
- Uniforms provided, plus staff discounts across the resort
Assistant Front Office Manager in Torquay employer: Thesandstorquay
At The Sands Torquay, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Conference and Events Sales Executive, you'll enjoy opportunities for professional growth while working in a stunning coastal location, with access to our Health Club and Golf Course. We value creativity and collaboration, ensuring that our team members are empowered to craft extraordinary experiences for our clients.
