Therapy Mental Health Pty Ltd – Eltham VIC
Rostering & Administration Coordinator Join Our Growing Team
THERAPY Mental Health is seeking an experienced and highly organised Rostering & Administration Coordinator to support our expanding NDIS mental health and disability services.
This is a fast-paced role requiring exceptional attention to detail, strong communication skills, and proven experience using CareMaster. Applicants without CareMaster experience will not be considered.
About the Role
You will play a key role in coordinating participant supports, managing rosters, and ensuring the smooth day-to-day operation of our services.
Responsibilities include:
- Creating and managing staff rosters
- Matching support workers to participant needs and preferences
- Managing shift changes, cancellations, and urgent roster requests
- Maintaining accurate participant and employee records
- Scheduling new services and onboarding participants
- Monitoring service delivery and roster compliance
- Liaising with participants, families, support workers, coordinators, and external stakeholders
- Assisting with payroll preparation and timesheet review
- Managing phone, email, and administrative enquiries
- Supporting quality, compliance, and NDIS documentation requirements
Essential Requirements
- Previous rostering experience within disability, aged care, community services, or healthcare
- Strong working knowledge of CareMaster (highly desirable)
- Excellent organisational and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- High level of computer literacy and administration skills
- Professional communication and problem-solving abilitiesStrong attention to detail and accuracy
- Current National Police Check
- NDIS Worker Screening Check (or ability to obtain)
Highly Regarded
- Experience within the NDIS sector
- Experience using Employment Hero
- Knowledge of SCHADS Award rostering requirements
- Experience coordinating large workforces and complex participant supports
- Understanding of psychosocial disability and mental health supports
What We Offer
- Competitive salary based on experience
- Supportive and collaborative team environment
- Opportunities for professional development
- Modern office environment
- Meaningful work supporting people to live better lives
Rostering & Administration Coordinator employer: Therapy Mental Health Pty Ltd
Therapy Mental Health Pty Ltd is an exceptional employer located in the vibrant city of Melbourne, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With a focus on client-centred care, employees have the opportunity to make a meaningful impact in the lives of individuals with complex needs while benefiting from ongoing training and development within a dynamic Allied Health team. The company values innovation and teamwork, making it an ideal place for passionate professionals looking to advance their careers in mental health and disability support.
Contact Details:
Therapy Mental Health Pty Ltd Recruitment Team
