At a Glance
- Tasks: Welcome members, handle enquiries, and promote our awesome programs.
- Company: Join YMCA Victoria, a leader in fitness and recreation with a vibrant team.
- Benefits: Earn $33.05/hour plus super, enjoy flexible hours, and access free gyms.
- Other info: Great career growth opportunities and a commitment to diversity.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Energetic attitude and previous customer service experience preferred.
The predicted salary is between 33 - 33 $ per hour.
Our Vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation, we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.
About the Centre
The Peter Krenz Leisure Centre is owned by the City of Greater Bendigo and proudly managed by YMCA Victoria. The Centre provides a wide range of programs and activities, including Learn to Swim, Group Fitness, Recreational Swimming, Health and Fitness, Stadium and Squash hire. The main goal of the YMCA is to provide opportunities for all people to be more active, more often and help them reach their personal fitness goals. Our friendly team is highly qualified and has the experience to help you reach your training goals – whatever they may be.
About the role
As a Customer Service Officer at Peter Krenz Leisure Centre, you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officers always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments
This is a casual position and the hourly rate is $33.05 per hour + Superannuation + Y Benefits. This role would require your availability to work weekdays and weekends.
About you
With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and is enthusiastic about helping and assisting others. You will be working alongside our other Customer Service Officers and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.
Qualifications & Experience
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID011 Provide First Aid
- Previous experience in a similar role will be advantageous
At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:
- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y – online health and wellness
- Savings on health insurance, discounted cinema tickets & access to workplace banking benefits.
Commitment to Child and Young People Safety
YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.
Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds. Y Victoria are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.
Customer Service Officer employer: The Y Australia
Y Community School is an exceptional employer that prioritises the growth and wellbeing of both its staff and students. With a strong focus on collaborative leadership and innovative teaching practices, employees are encouraged to develop their skills in a supportive environment. Located in a vibrant community, this new junior campus offers unique opportunities for professional development and a chance to make a meaningful impact on young learners' lives.
