At a Glance
- Tasks: Lead our care delivery strategy and team for exceptional NDIS support services.
- Company: Join a mission-driven team transforming lives across Australia.
- Benefits: Full-time role with immediate start and career growth opportunities.
- Other info: Be part of a supportive culture focused on innovation and excellence.
- Why this job: Make a real impact in the lives of NDIS participants through quality care.
- Qualifications: 5+ years in NDIS or healthcare leadership and relevant degree required.
The predicted salary is between 90000 - 110000 $ per year.
Lead our care delivery strategy and team to ensure exceptional NDIS support services that transform lives across Australia.
Our Mission
The Well Team exists to provide life-changing care and support for individuals navigating the NDIS system. Our WorkWell™ Model drives how we recruit, deploy, and develop our team members to deliver exceptional care.
Role Purpose
As our National Care Manager, you'll lead the department that owns and executes the end-to-end participant experience—from first contact through onboarding, team matching, ongoing support, and advocacy. Your department is the growth engine and frontline of trust, NDIS compliance, and satisfaction.
You will strategically oversee our care delivery system across all regions, leading our Care Onboarding & Relationship Specialists, Care Specialists, and Community Care Engagement teams to execute our WorkWell™ Model. Your role bridges participant care, staff development, and organizational objectives.
As a key WorkWell™ contributor, you'll start the "demand signal" and intake process, ensure every participant receives a tailored care team and experience, and provide real-time feedback for system improvement and rapid redeployment if issues arise.
Key Responsibilities
- Strategic Leadership & Care Vision
- Lead the implementation of the WorkWell™ Model across all care teams, ensuring its principles guide service delivery nationwide.
- Drive strategic decision-making for care services, balancing participant needs, staff capabilities, and organizational objectives.
- Develop and oversee care quality metrics that align with NDIS requirements and our commitment to exceptional support.
- Collaborate with the Managing Director to evolve service offerings based on participant feedback and market opportunities.
You Will Succeed If You...
- Champion Quality Care - Have unwavering commitment to exceptional service standards.
- Lead with Inspiration - Motivate teams to achieve excellent outcomes with purpose.
- Think Systematically - Create scalable processes that maintain quality during growth.
- Drive Innovation - Continually improve how we deliver and measure care.
- Embody Care-Centered Leadership - Balance operational excellence with genuine compassion for participants and staff.
WorkWell™ Model Integration
This role is central to our WorkWell™ Model, particularly through:
- Recruitment-First Approach - Working with HR to evolve our care staff selection criteria based on quality outcomes data.
- Deployment-Based Infrastructure - Creating systems that match the right care professionals with participant needs.
- Service Excellence Through Expertise - Developing care methodologies that consistently produce meaningful outcomes.
Job Details
- Employment Type: Full-Time
- Start Date: Immediate
- Department: Care Management
- Reports To: Managing Director
Key Performance Areas
- Care quality metrics across all service lines.
- Staff retention and satisfaction rates.
- Participant outcomes and satisfaction.
- Compliance with NDIS quality standards.
- Innovation in care delivery systems.
Qualifications
- 5+ years in NDIS or healthcare leadership.
- Degree in Allied Health, Nursing, Human Services or related field.
- Deep understanding of NDIS framework and quality standards.
- Proven track record in quality system development.
- Exceptional team leadership abilities.
National Care Leader, NDIS Excellence & Impact employer: The Well Team
At The Well Team, we pride ourselves on being an exceptional employer that values authenticity and ethical marketing practices. Located in the vibrant city of Sydney, our work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development within the healthcare sector. Join us to make a meaningful impact by connecting individuals with life-changing NDIS support services while enjoying a supportive environment that prioritises employee well-being and mission-driven work.
