At a Glance
- Tasks: Lead the Enrolment Services team and enhance the student experience.
- Company: Join the University of Sydney, a diverse and inclusive workplace.
- Benefits: Competitive salary of $162,528 plus 17% superannuation.
- Other info: Exciting opportunity with career growth in a supportive environment.
- Why this job: Make a real impact on student services and drive positive change.
- Qualifications: Proven senior management experience and understanding of student administration.
The predicted salary is between 126000 - 154000 $ per year.
Full time, fixed term until 31st January 2028. Lead Enrolment Services and drive improvements that enhance the student experience. Base Salary $162,528 + 17% superannuation.
About the opportunity
An exciting opportunity exists for a Senior Manager, Enrolment Services to lead the Enrolment Services team within Student Services. Working closely with the Director, Student Services and senior stakeholders, you will lead the effective delivery of enrolment services across the student lifecycle while driving strategic initiatives, service improvements and a positive, high-performing team culture.
Your key responsibilities will be to:
- work closely with the Director, Student Services, senior leaders, students and key stakeholders across the University
- lead the Enrolment Services team, aligning workforce and resources to deliver high-quality services
- oversee operational planning and delivery of enrolment services across the student lifecycle
- drive continuous improvement of enrolment systems, processes and services to enhance the student experience
- provide strategic advice and insights on enrolment services, operational performance, risks and opportunities
- build strong stakeholder partnerships to support effective service delivery and strategic initiatives
About you
- proven senior management experience leading large service delivery teams within a complex organisational environment
- demonstrated experience in student administration or student services, with an understanding of issues impacting the student experience
- demonstrated experience managing client services using ServiceNow or similar service management platforms
- demonstrated capability in workforce planning, people leadership, performance management and resolving complex HR matters
- experience in financial management, resource planning and managing operational priorities and performance
- relevant bachelor’s degree or an equivalent combination of relevant training and experience
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks and declarations
Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.
Senior Manager, Enrolment Services in Sydney employer: The University of Sydney
The University of Sydney is an exceptional employer, particularly for the role of Student Experience Officer (Identified), offering a supportive and inclusive work culture that prioritises the experiences of Aboriginal and Torres Strait Islander students. With generous cultural leave, flexible working arrangements, and access to professional development programs, employees are empowered to grow and thrive in their careers while contributing to meaningful initiatives that foster connection and engagement within the student community. The university's commitment to diversity and inclusion, along with its recognition as an AWEI Platinum Employer, makes it a standout choice for those seeking a rewarding and impactful career.
