Full timecontinuing employment, contingent on the continuation of external funding
Located on Camperdown Campus at the Sydney School of Veterinary Science in The University of Sydney
Opportunity to work in an exciting, varied role where no two days are the same
Base Salary HEO3 Step 1 (38 hours per week) $82,388p.a. + 17% superannuation + premium loadings for after hours and weekend shifts
Your key responsibilities
- greet clients, schedule appointments, answer inquiries, and provide information on services
- managepatient intake,maintainaccuraterecords, and handle billing,insuranceand payments
- facilitateclear and efficient communication between clients and hospital staff to ensure seamless patient care, smooth workflow, and the efficient operation of daily activities
- addressclient concerns, resolve complaints, and conduct follow-ups to ensure satisfaction
- overseeoffice supplies,maintaina clean and organized reception area
- handlehigh-stress situations,prioritize urgent cases
- ensureconfidentiality, adhere to hospital policies, and follow regulatory guidelines
- work with a rotating5 daywork week with 2 days off per week. Available for rotating shift times according to Reception opening hours between 7am - Midnight MondaytoSunday.
About you
- prior experience working in a Veterinary Hospital highly desirable
- aCert IIinAnimal Care or higher(not essential, buthighly desirable)
- excellent time and workload management skills with a demonstrated ability to manage multiple tasks, meet deadlines, and achieve required outcomes with attention to detail
- strong computer skills, with knowledge and experience inMS Office Suite, RxWorksoranequivalent veterinary softwarehighlydesirable
- excellent interpersonal,verbaland written communication skills with sound negotiating and conflict resolution skills and a demonstrated level of tact and discretion in dealing with a variety of matters
- theability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work.
- opportunity to learn and enhance your skills and experience in the unique teaching and research environment of a Veterinary Teaching hospital
- industry-leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after1years' service)
- generous 17% superannuation payable
- gain the recognition of working in a leading Veterinary School in an outstanding University
- annual salary increases up to HEO3, Step 5 in line with The University of Sydney Enterprise Agreement
- access to fitnesspassport, as well as discounted rates on university sports and fitness centers.
Work Rights
You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
Your employment is conditional upon the completion of allrolerequiredpre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
Client Services Officer in Sydney employer: The University of Sydney
The University of Sydney is an exceptional employer, particularly for the role of Student Experience Officer (Identified), offering a supportive and inclusive work culture that prioritises the experiences of Aboriginal and Torres Strait Islander students. With generous cultural leave, flexible working arrangements, and access to professional development programs, employees are empowered to grow and thrive in their careers while contributing to meaningful initiatives that foster connection and engagement within the student community. The university's commitment to diversity and inclusion, along with its recognition as an AWEI Platinum Employer, makes it a standout choice for those seeking a rewarding and impactful career.
