At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Toro, a global leader in innovative outdoor solutions.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Embrace a culture of safety, teamwork, and continuous improvement.
- Why this job: Make a real impact by driving service excellence and improving customer outcomes.
- Qualifications: Experience in leading service teams and strong technical knowledge required.
The predicted salary is between 72000 - 88000 $ per year.
Lead a high-performing service operation and drive exceptional customer outcomes.
We are seeking an experienced Service Manager to lead our regional Service Centre, overseeing service operations, team performance, financial outcomes, and customer satisfaction.
This is a hands-on leadership role responsible for ensuring the efficient repair, maintenance, and support of specialised equipment while driving service excellence and continuous improvement.
About the Role
Reporting to the National Service Manager, you will be responsible for the day-to-day management of the Service Centre, including service delivery, team leadership, budgeting, and customer support.
You will play a key role in developing strong customer relationships, improving operational performance, and ensuring high standards of safety, quality, and compliance.
Key Responsibilities
- Lead and manage daily Service Centre operations and staff performance.
- Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
- Manage service budgets, profitability, revenue, and cost centre performance.
- Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
- Develop, coach, and support service technicians, apprentices, and other service team members.
- Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
- Drive service best practice, continuous improvement initiatives, and operational efficiency.
- Champion workplace health, safety, and compliance standards.
About You
To be successful in this role, you will bring
- Proven experience leading service, workshop, or maintenance teams.
- Strong technical knowledge of turf, agricultural, construction, or related equipment.
- Experience diagnosing mechanical, hydraulic, electrical, and engine-related issues.
- Demonstrated ability to manage budgets, service performance, and customer outcomes.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Excellent organisational and time management capabilities.
- A commitment to safety, team development, and continuous improvement.
Requirements
- Valid Australian Driver Licence.
- Valid passport.
- Willingness to undertake occasional interstate travel.
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions.
You’ll enjoy a workplace founded on ideals.
Where people and performance are valued equally.
Where ethics are a way of life.
Where relationships thrive on trust and respect.
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Service Manager in Perth employer: The Toro Company
Toro is an exceptional employer that prioritises employee health, safety, and wellbeing, offering a national role that provides broad exposure across multiple sites. With a supportive and professional team environment, employees are encouraged to collaborate with leaders to drive continuous improvement and build a strong safety culture, while also enjoying ample opportunities for personal and professional growth. Join us in making a meaningful impact where ethics and relationships thrive on trust and respect.
