We're looking for someone to lead the daily operations of the front end of our business. This includes running our retail store and building a strong knowledge of our product range in order to work productively with suppliers and customers.
About Us
The Therapy Store is a family-owned business in Melbourne’s inner north. We supply hospitals, schools, therapists and families with education and sensory products for children and young adults. A range of 3,500 products available online and instore, with hundreds of orders shipped daily Australia wide.
The Role
The Operations Manager will work alongside the owner on the day-to-day operations and growth of the business. This includes management of the retail store and online customer experience, contribution to product and marketing decisions, and the ability to move where the business needs your talents most on any given day.
Key Responsibilities
Look after the retail store and customer service (in store, phone, email, text), including supporting the staff involved
Help manage the product range: stock management, pricing, supplier contact and range reviews
Support and deliver marketing activity, including email, social, website and promotions
Keep order flow and fulfilment on track, working with the warehouse team to ensure a seamless and efficient process end to end
Report on sales, stock and service levels, and recommend actions
Flag what’s slow, manual or could be improved, and help fix it
What We’re Looking For
2+ years in retail, ecommerce, marketing or product roles
Tertiary qualification in business, marketing, commerce or similar (or equivalent experience)
Understanding of ecommerce platforms, Shopify or similar
Comfort with numbers:, understanding sales and stock related data and using that to back recommendations
Clear written and spoken communication
Some experience supervising or coordinating others
Able to work on site in Melbourne’s inner north
What We Offer
$80,000–$90,000 + super, depending on experience
Permanent, full-time position
Close working relationship with the owner and genuine input into decisions
A role with actual room to grow, with more responsibility and pay as the role develops
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