Project Manager - CRM Automation

Project Manager - CRM Automation

Full-Time On-site
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1 week ago Be among the first 25 applicants

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The Talent Initiative is to bring this Senior Project Manager role to our Melbourne market. If you have a passion for delivering complex CRM and marketing automation projects, especially on the Microsoft tech stack, and want to make a real impact in the NFP sector, this could be your next big move.

About the Role:

You'll be the driving force behind a critical Fundraising CRM Marketing Automation initiative, leading the end-to-end implementation of Microsoft-based solutions (think Dynamics 365, Power Platform, Azure) that will transform stakeholder engagement and fundraising success. This is a high-visibility project where your leadership, strategic mindset, and collaborative approach will make a genuine difference.

Key Responsibilities:

  • Lead and manage the full CRM implementation lifecycle, ensuring alignment with strategic organisational goals.
  • Collaborate with internal and external stakeholders, driving consensus and delivery across all project phases.
  • Produce and present high-quality executive reports and presentations for senior leadership and board stakeholders.
  • Establish and maintain robust project governance, ensuring compliance with internal standards and regulatory requirements.
  • Oversee application development, customisation, and integrations within the Microsoft ecosystem.
  • Coordinate cross-functional teams (IT, fundraising, marketing, operations) for seamless and timely project delivery.
  • Proactively identify risks, develop mitigation strategies, and ensure projects stay on track and within scope.

What You'll Bring:

  • Proven experience delivering CRM projects (ideally Microsoft Dynamics 365) from inception to completion.
  • Strong stakeholder engagement and relationship management skills at all levels.
  • Expertise in executive-level reporting, performance dashboards, and financial updates.
  • Experience managing vendors and service-level agreements.
  • Technical know-how across Microsoft technologies (Power BI, SharePoint, Azure).
  • Leadership skills with a focus on collaboration, change management, and continuous improvement.

Why Join?

  • Play a pivotal role in a project that truly matters.
  • Work with a values-driven organisation making a positive impact.
  • Collaborate with passionate, talented teams.

Time to connect?

Apply now or reach out to Dan at The Talent Initiative on 0418 351 545 for a confidential chat, or email .

Seniority level

  • Seniority levelMid-Senior level

Employment type

  • Employment typeContract

Job function

  • Job functionProject Management and Information Technology
  • IndustriesStaffing and Recruiting

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Project Manager - CRM Automation employer: The Talent Initiative

Join The Talent Initiative and be part of a values-driven organisation that is making a significant impact in the not-for-profit sector. With a collaborative work culture, you'll have the opportunity to lead transformative CRM projects while working alongside passionate teams in Melbourne. We prioritise employee growth and offer a supportive environment where your contributions truly matter.

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Contact Details:

The Talent Initiative Recruitment Team