The Role
Working within our Customer Service department, this position is responsible to assist clients visiting the boutique for their after sales service needs alongside also working as part of the sales team.
- Interacting with clients to ascertain their service and warranty needs
- Propose necessary corrective intervention
- Conduct diagnostics with the view to create an estimate for the work required
- Perform quick service interventions on timepieces, in line with OMEGA standards
- Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps, etc.)
- Ultrasonic cleaning on cases and bracelets.
- Assist with stock management
- Assisting in the continuous achievement of sales targets
- Delivering impeccable customer service
- Developing strong client relationships and client records within the boutique
- Attend regular training and develop comprehensive product knowledge base
OMEGA After Sales Advisor | Brisbane in Melbourne employer: The SWATCH Group
At Longines, we pride ourselves on being an exceptional employer that values excellence and innovation in customer experience. Our collaborative work culture fosters creativity and growth, providing employees with ample opportunities for professional development while working in a prestigious environment that reflects our brand's elegance and heritage. Located in a vibrant area, our team enjoys a supportive atmosphere that encourages engagement and celebrates achievements, making Longines a truly rewarding place to build your career.
