At a Glance
- Tasks: Be the face of our hotel, delivering outstanding service and creating unforgettable guest experiences.
- Company: The Star Gold Coast, a premier entertainment destination with over 40 years of excellence.
- Benefits: Free daily meals, competitive pay, discounts, and endless career growth opportunities.
- Other info: Diverse and inclusive workplace with opportunities to learn from elite professionals.
- Why this job: Join a vibrant team and make a real impact on guests' experiences every day.
- Qualifications: Exceptional communication skills and a passion for customer service are essential.
The predicted salary is between 15.3 - 18.7 $ per hour.
Join The Star Gold Coast as a Hotel Guest Service Agent, where you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.
The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.
What we can offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
- Discounted parking available
- Up to 30% discounts across our award-winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Endless career growth and opportunities to learn and develop your career
- Opportunity to work with elite professionals and assets
What we are looking for:
- Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
- Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
- Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly
- Proficiency in computer systems and databases used for guest management (Opera highly regarded)
- Flexibility to work varying shifts, including weekends and holidays
Our culture:
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.
It’s your time to SHINE!
Hotel Guest Service Agents employer: The Star Gold Coast
At The Star Brisbane, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Risk & Compliance Manager, you'll enjoy a supportive environment with flexible working options, professional growth opportunities, and unique benefits like free meals and discounts at our premium venues. Join us in redefining the guest experience while fostering a strong risk-aware culture in one of Australia's most dynamic entertainment destinations.
