At a Glance
- Tasks: Lead a diverse team to maintain top-notch cleanliness and guest satisfaction.
- Company: Join The Star Entertainment Group, a leader in luxury hospitality.
- Benefits: Enjoy free meals, generous leave, discounts, and career growth opportunities.
- Other info: Diverse and inclusive workplace with flexible working options.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Previous supervisory experience in luxury hotels and strong communication skills.
The predicted salary is between 40500 - 49500 $ per year.
As a Housekeeping Services Supervisor, reporting to the Assistant Housekeeping Manager, you will ensure the highest standards of cleanliness and efficiency are achieved and maintained within the department through effective supervision, training, and team member engagement of this large and diverse team!
Responsibilities
- Ensure all relevant guest information is shared with all Team Members - VIPs, Cots, Rollaway beds
- Support and assist the team during peak periods
- Perform room spot checks and ensure all rooms are checked to hotel standards
- Resolve guest concerns using a pleasant and diplomatic approach
- Monitor and report maintenance requests where required
Qualifications
- Previous Supervisory experience within a luxury hotel
- Strong leadership skills with an exceptional eye for detail
- Passion for hospitality with a can-do attitude
- Strong communication skills and computer literacy
- Flexible availability to work across a 7-day roster
What We’re Looking For
You will be experienced in a supervisory housekeeping role within a five-star property or integrated resort. In addition, you will have experience of improving operational efficiency, elevating guest experiences, and maintaining the highest of room presentation. You will bring a collaborative and welcoming mindset, thrive in a team environment and have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.
What We Can Offer
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
Please be aware Eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our Culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. It’s your time to SHINE!
Housekeeping Services Supervisor employer: The Star Entertainment Group
The Star Sydney is an exceptional employer that fosters a vibrant and inclusive work culture, where culinary creativity thrives. As a Sous Chef, you will benefit from ongoing professional development opportunities, working alongside a talented team in a dynamic environment that values excellence and innovation. Located in the heart of Sydney, The Star offers unique advantages such as access to world-class facilities and a commitment to delivering unforgettable dining experiences.
Contact Details:
The Star Entertainment Group Recruitment Team
