At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences at The Star Grand.
- Company: Join The Star Sydney, a premier entertainment hub with a vibrant culture.
- Benefits: Enjoy free meals, five weeks of annual leave, and discounts across restaurants and accommodation.
- Other info: Diverse and inclusive workplace with endless career growth opportunities.
- Why this job: Be part of a luxury hospitality team and make memorable connections every day.
- Qualifications: Proven leadership in luxury hospitality and strong communication skills required.
The predicted salary is between 63000 - 77000 $ per year.
For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As an Assistant Front Office Manager at The Star Grand, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in one of the most iconic and prestigious properties in Sydney. You will play a crucial role in overseeing the nightly operations, ensuring seamless service delivery and an unparalleled guest experience. We currently have a few opportunities available, including both full-time and maternity leave contract positions, providing the chance to join our leadership team in a capacity that aligns with your career goals and experience. This is a fantastic opportunity where you will build memorable connections with both our team members and guests.
A few of your responsibilities:
- Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay
- Ensure all guest comment cards are distributed to relevant departments and respond to guests when required
- Assist with the people planning requirements including recruitment, rostering, training and development of the team
What we are looking for:
- Proven leadership experience in a similar role within the luxury hospitality industry
- Exceptional interpersonal and communication skills
- Strong problem-solving and decision-making capabilities
- Keen attention to detail and a commitment to delivering outstanding service
- Ability to work in a fast-paced, dynamic environment with a customer-centric approach
- Knowledge of Opera property management system
- Flexibility availability including evenings and weekends
About you: As a seasoned leader, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role. Your role will be pivotal in shaping the success of The Star Grand Hotel. Join us in making a difference.
What can we offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture: At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. It's your time to SHINE!
Assistant Front Office Manager employer: The Star Ent Group
The Star Entertainment Group (TSEG) is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee well-being. With comprehensive benefits such as complimentary meals, discounts at award-winning venues, and robust career development opportunities, TSEG fosters a supportive environment where team members can thrive. Located in the heart of NSW and QLD, employees have the chance to work alongside elite professionals in a dynamic setting that champions fun and integrity.
