At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and drive sales in a vibrant boutique.
- Company: The Silver Collective, a growing Australian jewellery brand with a creative mother-daughter duo.
- Benefits: Fun team environment, employee incentives, and opportunities for recognition and growth.
- Other info: Flexible hours across our Westfield Miranda and Parramatta locations.
- Why this job: Join a passionate team and make a real impact in the world of affordable fine jewellery.
- Qualifications: Retail experience, strong sales skills, and a passion for customer service.
The predicted salary is between 16.2 - 19.8 $ per hour.
The Silver Collective is an Australian jewellery brand that began as an online brand in 2015 and has since experienced tremendous growth, opening our Westfield Miranda boutique in 2020 and our Westfield Parramatta location in 2022. The brand is a creative collaboration of mother and daughter duo, Maria and Anastasia in their pursuit to create affordable finer sterling silver jewellery.
We’re looking for an experienced and motivated Boutique Supervisor to join our team. This is a hands-on role for someone who loves customer service, enjoys driving sales and is confident supporting a team in a fast-paced retail environment. You’ll help oversee the day-to-day running of the boutique, motivate the team to achieve their targets and ensure every customer receives an exceptional in-store experience.
The Role:
- Deliver a high level of customer service and create a welcoming in-store experience.
- Help customers choose jewellery, style pieces and find the right gifts.
- Handle customer questions or concerns professionally.
- Lead by example and support, coach and motivate the team.
- Act as Manager‑on‑Duty when required.
- Open and close the boutique following company procedures.
- Maintain high standards of store presentation, cleanliness and visual merchandising.
- Monitor stock levels and ensure products are replenished.
- Assist with stocktakes and inventory management.
- Drive daily and weekly sales targets, store budgets and KPIs.
- Keep the team focused on delivering strong sales and customer service.
- Support promotions, campaigns and key retail periods.
- Follow cash handling, POS, security and loss prevention procedures.
- Maintain a safe and professional environment for customers and the team.
This role is available across both our Westfield Miranda and Parramatta boutiques.
Skills & Experience:
- Previous experience in retail, ideally within fashion, jewellery, beauty or a similar customer-focused environment.
- Experience supporting or supervising a retail team.
- Strong sales experience with a track record of working towards targets and KPIs.
- Confident delivering a high level of customer service and handling customer concerns.
- Comfortable opening and closing a store and acting as Manager‑on‑Duty.
- Experience with POS systems, cash handling and basic stock management.
- Strong communication and people skills.
- Reliable, organised and confident taking initiative.
- Available to work a Tuesday–Saturday roster.
Why Join Us?
- Fun and supportive team environment.
- Be recognised and rewarded through our employee incentives.
Boutique Supervisor in Sydney employer: The Silver Collective
The Silver Collective is an exceptional employer that fosters a supportive and creative work environment, perfect for those looking to make a meaningful impact in the e-commerce and retail sector. With flexible working arrangements and a strong emphasis on employee growth, team members are encouraged to develop their skills while contributing to the success of a rapidly growing Australian jewellery brand. Join us at our St Peters office and be part of a dynamic team that values collaboration and innovation.
