At a Glance
- Tasks: Welcome guests, provide info, and ensure a memorable stay at our luxury hotel.
- Company: The Sebel Yarrawonga, a top-rated boutique hotel by the stunning Murray River.
- Benefits: Enjoy training, career growth, team events, and discounts at Accor hotels.
- Other info: Work in a beautiful location with a vibrant atmosphere and supportive team.
- Why this job: Join a fun, innovative team and make every guest's experience unforgettable.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 19.8 - 24.2 $ per hour.
The Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala.
The Sebel Yarrawonga is not just a hotel; it’s an experience.
Clients come to indulge their senses and escape by the lake with a restaurant celebrating local regional wine and produce, open-air dining, spa and wellness centre, Black Bull 18-hole Championship golf course, an infinity-edge pool and bar with breathtaking views, and a relaxed vibe.
Our core values!
- Open Book. We believe openness and transparency are essential to building trust.
- Better Together. We believe in the power of genuine collaboration and seek to encourage others to achieve exceptional outcomes.
- Respectful Relationships. We value each other as individuals and respect our differences.
Why choose to work with us?
- Innovative Culture: We embrace creativity and are always looking for new ways to enhance our guests' experience. Your ideas and innovations are welcome here!
- Invest in Your Growth: We're committed to your personal and professional development. We offer training opportunities, career advancement, and a supportive team environment.
- Fun and Social: Join us for team events, social activities, and enjoy a vibrant workplace where every day is different.
- Beautiful Location: Enjoy the serene surroundings and natural beauty of our regional area while working at a top-rated luxury hotel.
- Recognition program and employee perks including discounted stays at affiliated Accor hotels.
- And many more reasons we can discuss when we meet you.
We are seeking a Guest Service Agent to join our dynamic Front Office team.
Responsibilities
- Be the first point of contact to greet guests upon arrival and check them into their rooms
- Provide information about hotel amenities, services, and local attractions
- Respond to guest inquiries and resolve any issues that may arise during their stay
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Assist with the planning and execution of events and conferences hosted at the hotel
- Maintain a professional and courteous demeanour at all times
Qualifications
- Previous experience in customer service, reception or tourism preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organisational skills
- Proficient in Microsoft Office and other computer applications
Come and help us continue the experience of luxury and high-quality service to all our guests.
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Guest Service Agent in Yarrawonga employer: The Sebel
The Sebel Yarrawonga is an exceptional employer, offering a vibrant and innovative work culture where your ideas are valued and encouraged. With a strong commitment to personal and professional growth, employees benefit from training opportunities and career advancement in a stunning location by the Murray River. Enjoy a fun and social atmosphere with team events, employee perks, and the chance to be part of a dedicated team that prioritises respect and collaboration.
