Are you a passionate hospitality professional who enjoys working within a collaborative team, creating memorable guest experiences and taking ownership of the day-to-day operation?
The Sebel Melbourne Moonee Ponds is seeking an experienced and motivated Guest Service Supervisor to join our Front Office team, with a primary focus on afternoon and evening (PM) operations.
This is an exciting opportunity for someone who enjoys working in a hands-on role, has a strong understanding of hotel operations and takes pride in delivering exceptional guest experiences.
About the Role
The ideal candidate will work with the existing team and ensure the smooth operation of the hotel during PM shifts, ensuring our guests receive a warm welcome and consistent service throughout their stay.
Your responsibilities will include:
- Working with the existing team during afternoon and evening shifts including guest arrivals, departures and daily Front Office operations.
- Managing guest enquiries, requests and complaints with professionalism and confidence.
- Taking ownership of guest satisfaction and resolving issues in a timely manner.
- Supporting reservations, room allocations and daily operational requirements.
- Ensuring accurate cash handling, banking and shift reconciliations.
- Completing end-of-day procedures and ensuring effective handovers.
- Working closely with Housekeeping, Maintenance and other departments to maintain operational standards.
- Coaching and supporting team members to achieve service excellence.
- Acting as the senior operational contact during PM shifts.
About You
We are looking for someone who:
- Has previous experience in a hotel Front Office or Guest Services supervisory role.
- Enjoys working within a team environment.
- Has excellent communication and interpersonal skills.
- Is confident managing guest concerns and making operational decisions.
- Has strong attention to detail and administrative skills.
- Can work independently and confidently manage PM operations.
- Has a flexible approach to rostering, including weekends and public holidays.
- Has experience with hotel property management systems (PMS); Opera experience would be advantageous.
- Holds a current Victorian Responsible Service of Alcohol (RSA) certificate, or is willing to obtain one.
What We Offer
- A minimum of 4 shifts per week.
- Flexible roster with a focus on work life balance.
- The opportunity to take ownership of the PM operation.
- A supportive and hands-on management team.
- The opportunity to grow learn new skills.
- Renumeration will be based on experience
- Access to Accor employee benefits and career development opportunities.
Join Our Team
If you are a confident hospitality professional who enjoys leading from the front, takes pride in delivering exceptional guest service and is ready to take the next step in your career, we would love to hear from you.
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Guest Service Supervisor in Melbourne employer: The Sebel
The Sebel Yarrawonga is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury hospitality sector. Located by the picturesque Murray River, our team enjoys a supportive environment with comprehensive training opportunities, ensuring that every staff member can thrive while delivering outstanding guest experiences.
