Veterans Case Manager - Housing Pathways Program (Prisons)

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

As a Veterans Case Manager for the Housing Pathways Program Prisons, you will play a vital role in supporting veterans who are experiencing or at risk of homelessness, helping them rebuild stability, independence, and hope for the future. Through compassionate, person-centred case management, you will connect veterans with housing, support services, and community resources, addressing the barriers that impact their wellbeing and long-term outcomes.

This is a rewarding opportunity to make a meaningful difference in the lives of those who have served, empowering individuals to secure safe housing and create positive, lasting change. Reporting to the Team Leader, this is a fixed-term full-time position, contracted for 12 months. As this is an outreach role you will be based in the Sunshine Hub, based on-site in Sunshine, VIC. This role will require ad hoc attendance at various prisons, offsite meetings and assisting clients out in the community.

Conditions

Compensation is in accordance with the SCHADS Award Level 5.

What you will make an impact

• Support veterans at risk of homelessness to access suitable housing options and navigate the housing system.
• Deliver person-centred case management, including goal planning, advocacy, and coordination of support services to aid in a successful reintegration.
• Connect clients with community resources, employment, training, health and wellbeing services to promote long-term stability.
• Build and maintain strong partnerships with correctional services, housing providers, and key community stakeholders.
• Manage client records, risk assessments, and service delivery in line with organisational standards, legislation, and homelessness service frameworks.

What you will bring

• Relevant tertiary qualifications in Social Work, Community Services, or a related field (degree preferred), or equivalent experience.
• Understanding of the veteran community, including experience within the Australian Defence Force or knowledge of the unique challenges faced by veterans.
• Knowledge of the homelessness sector, including relevant legislation, frameworks, and best-practice approaches to supporting people experiencing or at risk of homelessness.
• Strong case management skills, with the ability to assess needs, build effective support plans, and deliver person-centred outcomes.
• Experience working collaboratively with stakeholders, service providers, and community networks to achieve positive client outcomes.
• Experience within the justice or correctional services sector will be highly regarded.
• A current and valid Victorian Driver's Licence.
• A current Employee Working with Children Check.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable/social impacts.

Equal Opportunity / Diversity Statement

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people, Creating faith pathways, Building healthy communities, Working for justice.

When you work with the Salvos, you help make a real difference to the community and the lives of others.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provides opportunities for all people to achieve their highest potential.