Senior Youth Case Manager

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Are you an experienced case management professional ready to step into a leadership role where you can make a genuine difference? The Salvation Army's Townsville AOD Services is seeking a passionate Senior Youth Case Manager to lead and support a dedicated team delivering life-changing alcohol and other drug (AOD) services to young people across Townsville and surrounding regions. Reporting to the AOD Client Services Lead, you'll play a key leadership role, driving high-quality case management outcomes across Youth Residential and Youth Outreach programs while supporting the delivery of services in Ayr, Ingham and Charters Towers. This is more than a management role. It's an opportunity to empower young people on their recovery journey while mentoring practitioners and shaping service excellence.

What You'll Be Doing

• Leading, coaching and supporting a team of Youth Case Managers to deliver exceptional client outcomes.
• Providing day-to-day leadership across residential, outreach, pre and post-recovery support services.
• Ensuring practice aligns with the Journey to Independence Model of Care and Psychologically Informed Environment (PIE) framework.
• Driving integrated service delivery across residential and outreach programs.
• Building strong partnerships across The Salvation Army's youth, homelessness and family and domestic violence services.
• Contributing as a valued member of the Townsville leadership team and participating in the on-call roster.

What You'll Bring

• Degree qualification in Social Work, Social Sciences or a related discipline (highly regarded).
• Demonstrated experience leading, coaching and supervising staff.
• Strong case management experience, ideally within the AOD, youth or residential services sector.
• Excellent communication, relationship-building and stakeholder engagement skills.
• Strong organisational and administrative capabilities, with the ability to manage competing priorities in a dynamic environment.
• Current Driver Licence.
• Current Blue Card (Working with Children Check) or ability to obtain prior to commencement.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable/social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.