Case Manager

The Salvation Army is seeking a compassionate and resilient Case Manager to support individuals and families experiencing or at risk of homelessness. In this rewarding role, you'll provide assessments, crisis intervention, case management and practical support that empowers people to achieve housing stability, strengthen their wellbeing and build brighter futures. This role requires working across Brisbane North and Redcliffe.

What You'll Provide:

• Compassionate and professional support to individuals and families experiencing homelessness or housing instability through phone, face-to-face and walk-in services.
• Conduct comprehensive assessments, identify risks and vulnerabilities, develop safety plans, and connect clients with appropriate internal and external support services.
• Deliver person-centred, trauma-informed and strengths-based case management that empowers clients to achieve sustainable housing and improved wellbeing outcomes.
• Work collaboratively with clients to develop, implement and review tailored case plans, supporting them to achieve their goals and build long-term independence.
• Advocate on behalf of clients and coordinate access to housing, financial assistance, health, education, employment and community support services.
• Build positive relationships with stakeholders, service providers and community partners to strengthen referral pathways and improve outcomes for clients.
• Maintain accurate client records, case notes and reporting requirements while ensuring compliance with organisational standards and funding obligations.
• Participate in case reviews, supervision, team meetings and continuous improvement initiatives to support service excellence and best-practice delivery.

What You'll Bring:

• Qualifications in Community Services, Social Work or a related field.
• Experience in case management, homelessness, community services or a similar setting.
• Strong assessment, communication and relationship-building skills.
• A passion for supporting vulnerable people through a strengths-based approach.
• Driver's Licence, Working with Children Check and National Police Check.

What we offer:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers.
• Purchased Leave Scheme (up to 8 weeks).
• 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives including Fitness Passport.
• Aboriginal and Torres Strait Islander supports such as Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable/social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

At the Salvos, we believe in doing good that transforms lives and futures for the better.