Senior Case Manager in Bundaberg

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.

Senior Youth Case Manager Bundaberg | Full-Time Permanent | SCHADS Level 5 Site Based

Lead the team. Change young lives. This isn't just another case management role. It's an opportunity to lead a passionate team, influence best practice, and help young people and young families experiencing homelessness build safer, more independent futures. At The Salvation Army, every day brings the chance to make a real difference. You'll combine hands-on case management with leadership, mentoring and service coordination - empowering both your team and the young people you support to thrive. If you're an experienced youth practitioner ready to step into a leadership role where your expertise genuinely matters, we'd love to hear from you.

Why you'll love this role

• No two days are the same. You'll balance meaningful client work with leadership responsibilities, supporting young people through some of life's toughest challenges while helping your team deliver exceptional, trauma-informed care.
• Lead and mentor a dedicated team of Case Managers and Youth Workers.
• Support young people and young families to achieve safe housing, independence and brighter futures.
• Take the lead on complex case coordination, risk assessment and safety planning.
• Build strong partnerships with housing providers, schools, employers and community organisations.
• Drive service excellence, innovation and continuous improvement.
• Create an environment where young people feel safe, heard, respected and empowered.

About the role

Working within our Bundaberg Youth Refuge and Family Units, you'll deliver high-quality, trauma-informed case management while providing day-to-day practice leadership across the service. You'll guide young people to develop independent living skills, strengthen family and community connections, access education and employment opportunities, and transition into sustainable housing. Alongside managing your own caseload, you'll coach and mentor your team, champion best practice and ensure every young person receives responsive, person-centred support.

What you bring

• You're a confident, compassionate leader who knows how to bring out the best in both people and teams.
• A degree in Social Work, Human Services, Community Services, Psychology or a related discipline.
• Extensive experience supporting young people with complex needs, including homelessness, trauma, family violence and mental health challenges.
• Leadership, mentoring or senior case management experience.
• Strong knowledge of trauma-informed, strengths-based and culturally safe practice.
• Experience coordinating complex cases, managing risk and developing meaningful support plans.
• Exceptional relationship-building skills and the ability to work collaboratively across the community sector.
• A current Queensland Driver Licence and Working with Children Check (Blue Card), or the ability to obtain one.

Lead with compassion. Inspire confidence. Help young people build brighter futures.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable/social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms the lives of people and communities facing hardship or crisis.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people, Creating faith pathways, Building healthy communities, Working for justice. When you work with the Salvos, you help make a real difference to the community and the lives of others.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.