Case Manager – Homelessness Support Services

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

The Homelessness Support Services Program delivers life-changing support to individuals and families experiencing or at risk of homelessness through tailored, client-centred case management. Spanning Homelessness Transition Support, the Intensive Case Management Initiative (ICMI) and Support for Families at Risk (SFAR), the program helps clients overcome complex barriers, access safe and sustainable housing, and build stronger, more independent futures.

As a Case Manager, you'll be at the forefront of supporting individuals and families experiencing or at risk of homelessness, helping them overcome complex challenges and build pathways to safe, sustainable housing. Through proactive outreach, advocacy and connections to vital community services, you'll empower clients to achieve greater independence and positive life outcomes. This is a rewarding opportunity to make a tangible difference while delivering high-quality, person-centred support in a fast-paced and impactful environment. Reporting to the Team Leader, this is a permanent part-time position, 30.4 hours per week, based on-site in Shepparton, VIC.

Compensation is in accordance with the SCHADS Award Level 5. $53.43 - $55.85 + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How you will make an impact:

• Deliver strengths-based, person-centred case management support to individuals and families experiencing or at risk of homelessness, empowering clients to achieve their goals and build greater independence.
• Conduct comprehensive client assessments, manage referrals and provide proactive outreach support, ensuring services are responsive, tailored and aligned with program objectives.
• Develop, implement and review individual case management plans, connecting clients with housing, community supports and essential services to achieve sustainable outcomes.
• Advocate for clients and build strong partnerships with external service providers, ensuring clients receive coordinated support that addresses their complex and evolving needs.
• Maintain accurate client records, meet compliance and funding requirements, actively contribute to team activities, and identify opportunities to enhance service delivery and client outcomes.

What you will bring:

• Tertiary degree or diploma qualification in Social Work, Community Services, Welfare, Community Development or a related discipline, or equivalent experience and expertise gained through extensive sector knowledge and professional practice.
• Demonstrated experience working within homelessness, housing or community services, with a strong understanding of the challenges faced by vulnerable and disadvantaged communities.
• Proven ability to undertake comprehensive client assessments, gather and analyse information, and develop tailored support plans that address individual needs and goals.
• Experience applying risk assessment frameworks to identify and respond to issues relating to safety, wellbeing, homelessness and other complex client needs.
• Strong stakeholder engagement and collaboration skills, with the ability to work effectively with clients, community services and external providers to achieve positive, holistic outcomes.
• A current and valid Employee Working with Children’s Check.
• A current Victorian Driver’s Licence.

What we offer:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable/social impacts.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provides opportunities for all people to achieve their highest potential.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.