Financial Counsellor in Adelaide

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.

This role supports people experiencing financial hardship by providing timely, compassionate and practical assistance through the National Debt Helpline (NDH). You will help community members understand their options, reduce financial stress and build long-term capability and resilience. Your work directly contributes to The Salvation Army’s mission to care for people, build healthy communities and work for justice.

The Financial Counsellor provides inbound phone and online chat support through the National Debt Helpline on a rostered basis as well as providing high-quality financial counselling, casework and advocacy to people seeking immediate guidance or longer-term support. This permanent part-time 0.8 FTE position is based in South Australia, with office location negotiable within the Moneycare team, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4-5, subject to accreditation.

How you will make an impact:

• Providing financial counselling through inbound NDH calls, online chat and in-person appointments, offering clear, practical and empathetic support
• Developing collaborative case plans that build financial capability, resilience and wellbeing
• Undertaking holistic assessments to understand each person’s circumstances, needs and goals
• Supporting access to services and strengthening community connections
• Advocating for community members with creditors, service providers and external agencies
• Maintaining accurate records in SAMIS and meeting all reporting requirements
• Identifying risks and service gaps and escalating appropriately
• Participating in professional development and reflective practice
• Contributing to financial capability education where appropriate

What you will bring:

• Minimum Diploma of Financial Counselling
• Eligibility for SCHADS Level 4 (working toward accreditation) or Level 5 (accredited)
• Experience in social services, community engagement or financial hardship support
• Understanding of the drivers of financial hardship and financial exclusion
• Strong communication skills across phone, online chat and in person settings
• Ability to work collaboratively within a multidisciplinary team
• Commitment to diversity, inclusion and culturally safe practice
• Resilience, professionalism and a community-member-centred approach

What we offer:

• Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
• Employee Assistance Program – confidential counselling service
• Financial, retail and lifestyle discounts
• Generous paid parental leave (12 weeks for primary carers)
• Purchased leave options (up to 8 weeks)
• Five days paid leave annually to experience other Salvation Army programs
• Discounted health and fitness programs through Fitness Passport
• A supportive, inclusive culture with passionate and dedicated team members
• A deeply rewarding role where you can positively influence people’s financial wellbeing

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.