At a Glance
- Tasks: Support families in planning meaningful funerals with compassion and care.
- Company: Join The Salvation Army's Salvos Funerals team, making a difference in the community.
- Benefits: Flexible working conditions, salary packaging, and exclusive discounts.
- Other info: Opportunities for career growth in an inclusive work culture.
- Why this job: Be part of a rewarding role that transforms lives during difficult times.
- Qualifications: Empathy, strong communication skills, and experience in grief support are key.
The predicted salary is between 63000 - 77000 $ per year.
ABOUT THE ROLE
A special opportunity to serve the community within a privileged position.
The role enables you to be in an honoured space, supporting families in their time of grief.
A full time
Funeral Planner (hybrid) role exists where you will be able to make a significant contribution to a trusted brand within The Salvation Army - Salvos Funerals.
We are seeking a compassionate and self-motivated individual to join our growing Salvos Funerals team.
This permanent full‑time role reports to the Operations Manager and focuses on assisting families in planning burial or cremation ceremonies with a non‑judgmental approach.
Additionally, the role requires participation in an after‑hours phone support roster, including occasional weekend shifts .
Key responsibilities
- Provide pastoral and networking support to families, within a funeral context and information on available services, products, and services.
- Arrange burials or cremations and coordinate with cemeteries, Clergy, Officers, or Celebrants as required.
- Organise and personalise services by facilitating discussions with relatives regarding style of funeral, flower arrangements and other requirements to ensure the family has a seamless experience.
- Supporting families and explaining the process of pre‑paid funerals.
ABOUT YOU
The ideal candidate will have demonstrated ability to communicate with empathy and strong interpersonal skills with an elevated level of emotional intelligence.
Key capabilities
- Proven experience in funeral planning or working in fields of grief and trauma is advantageous.
- High proficiency in the use of Microsoft Office suite and experience using computer applications (e. g., Microsoft Office, Word, Excel) and general administration skills.
- Demonstrated ability to put people at ease, ability to remain calm and maintain composure under stressful circumstances.
- Ability to work with those grieving and in distress, operating with empathy, sensitivity and tact.
- Demonstrate a strong self‑awareness, understanding your strengths and areas for improvement.
- Excellent written and oral communication skills.
- Good practical and organisational skills.
Requirements of the role
- A current driver’s license with a safe driving record including the ability to regularly travel.
- Flexibility to work evenings, weekends (where needed), and extended hours.
- Ability to perform tasks that require physical strength such as lifting caskets, setting up and dismantling equipment.
- WHY WORK FOR US
TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as;
- Flexible working conditions.
- Tool of Trade vehicle.
- Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
- Salvos Rewards - Access to exclusive financial and lifestyle discounts and benefits.
- Fitness Passport.
- Employee Assistance Program - Independent confidential counselling service.
HOW TO APPLY
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.
We are looking for compassionate people who share our mission and values.
If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
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Funeral Planner in Sydney employer: The Salvation Army Australia
The Salvation Army is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact on the lives of individuals facing mental health challenges. With flexible working arrangements, comprehensive training, and opportunities for professional growth, including mentorship from experienced supervisors, you'll thrive in a culture that values integrity, compassion, and collaboration. Located in the Hunter region, this role not only provides competitive remuneration and salary packaging benefits but also fosters a strong sense of community and belonging among its dedicated team of professionals.
Contact Details:
The Salvation Army Australia Recruitment Team
