At a Glance
- Tasks: Support vulnerable individuals in a Sobering Up Unit with compassion and care.
- Company: Join The Salvation Army, one of Australia's largest and most-loved charities.
- Benefits: Enjoy flexible working arrangements, salary packaging, and discounts on health and lifestyle.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives every shift you work.
- Qualifications: Certificate IV in Community Services or equivalent experience preferred.
The predicted salary is between 62100 - 75900 $ per year.
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.
Every shift you work at Bridge House has the power to change someone’s day — and sometimes their life. Our Sobering Up Unit supports people at their most vulnerable, offering safety, dignity and calm when they need it most. As a Support Worker, you become a steady, compassionate presence in moments that truly matter. If you’re someone who shows up with heart, steadiness and respect, this is a place where your impact is felt immediately.
As a casual Support Worker, you will support participants under the influence of alcohol and other drugs (AOD) by monitoring their wellbeing, responding to immediate needs, and maintaining a safe, structured and caring environment. You will conduct regular checks, support participants through withdrawal, manage challenging behaviours with confidence and empathy, and ensure clear communication and documentation across the team. This is a 24‑hour service where your calm, grounded presence makes a real difference.
How you will make an impact:
- Provide safe, trauma‑informed support to participants in the Sobering Up Unit
- Monitor wellbeing through regular checks and observations
- Respond confidently to challenging or high‑risk situations
- Support participants through AOD withdrawal and document progress
- Maintain safety, security and evacuation protocols
- Promote TSA activities and support engagement with chaplaincy
- Keep accurate records, shift notes and incident reports
- Bring steadiness, compassion and professionalism to every shift
What you will bring:
- Certificate IV in Community Services, AOD or Mental Health (or equivalent experience)
- Understanding of AOD types, effects and withdrawal processes
- Experience supporting people with complex needs is highly regarded
- Current WA driver’s licence
- Current First Aid and CPR (or willingness to obtain)
- Ability to work across a 24‑hour roster including nights, weekends and public holidays
- Strong communication skills and the ability to remain calm under pressure
- Commitment to culturally safe, inclusive and person‑centred practice
What we offer:
- NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
- Flexible working arrangements that support balance, wellbeing and life outside of work
- Employee Assistance Program – confidential counselling service for you and your family
- Financial, retail and lifestyle discounts
- Discounted health and fitness programs through Fitness Passport
- Up to 5 days paid leave per year to support a Salvation Army program or activity
- A supportive, inclusive culture where you’re valued, encouraged and surrounded by passionate team members who care about the work as much as you do
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
Support Worker employer: The Salvation Army Australia
The Salvation Army is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact on the lives of individuals facing mental health challenges. With flexible working arrangements, comprehensive training, and opportunities for professional growth, including mentorship from experienced supervisors, you'll thrive in a culture that values integrity, compassion, and collaboration. Located in the Hunter region, this role not only provides competitive remuneration and salary packaging benefits but also fosters a strong sense of community and belonging among its dedicated team of professionals.
Contact Details:
The Salvation Army Australia Recruitment Team
