The Sails Motel is a recently renovated 22 room boutique motel located in the heart of Brunswick Heads.
We are seeking a motivated candidate to join our front desk and guest services team.
The applicant would require availability over weekends, weekdays and weeknights with flexibility on shifts.
As the first point of contact for The Sails you have the following qualities
Previous experience in front of house or hotel/motel hospitality
Initiative and a great attention to detail
Proficiency with computers, preferably mac
A well groomed and professional appearance
A positive focus with a passion for the hospitality industry
Confidence to work independently & without supervision
The ability to problem solve , multi task & remain calm and friendly under pressure
Preferred:
Availability for rotating casual shifts ranging from mid morning into early evenings with a flexible attitude
RSA
Duties include:
Guest relations including check in & check out
Reservations by phone, email & in person
Monitoring email inbox & phone enquiries
Processing deposits & payments and managing the motels booking system
Monitoring external and internal booking site's administrative and communication capabilities
Overseeing Housekeeping staff and daily room inspections and assisting cleaning team from time to time when required.
Provide good customer relations at all times
Maintaining reception, bar, & pool areas
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Guest Services in Brunswick Heads employer: The Sails Motel
The Sails Motel offers a dynamic work environment in the hospitality industry, focusing on guest services and travel assistance. Employees benefit from flexible hours, training opportunities, and a supportive team culture that values initiative and attention to detail. With roles ranging from front desk operations to remote travel coordination, there are ample opportunities for professional growth and development.
