Personal Assistant in Melbourne

The Royal Melbourne Hospital – Parkville VIC Join the Plastic & Reconstructive Surgery Unit at The Royal Melbourne Hospital as a Personal Assistant, providing high-level secretarial and administrative support to the Head of Unit. You'll be part of a large specialist surgical team, supporting a busy service that provides microsurgical reconstruction and a broad range of plastic and reconstructive surgery across the hospital. Working within one of Victoria's leading tertiary referral hospitals and a major trauma centre, you'll contribute to the smooth day-to-day running of the Unit while working closely with senior clinicians and a multidisciplinary team across the Parkville Precinct.

Key accountabilities

• Support the Head of Unit with day-to-day administration and unit operations
• Respond to patient, GP and stakeholder enquiries via phone and email
• Provide administrative support to consultants, registrars and residents
• Liaise with hospital departments, private practices and management
• Maintain accurate databases and administrative records
• Work autonomously, prioritise tasks and contribute effectively as part of a team
• Identify and act on opportunities to support the smooth running of the unit

About You

You're an experienced medical administrator who brings:

• At least 2 years' experience in medical administration or a similar healthcare role
• Advanced Microsoft Office skills, particularly Outlook, Word and Excel
• High-level typing accuracy and strong attention to detail
• Excellent written and verbal communication skills, with a professional approach to patients and clinicians
• Strong organisation and time management, with the ability to manage competing priorities
• Initiative and confidence to work autonomously while knowing when to seek direction
• Ability to learn new systems quickly; experience with EPIC, ECM or iPM is highly regarded
• Experience working in a large hospital or specialist clinical unit is highly regarded

Benefits of Working at RMH

• Meaningful Work: Make a real difference in the lives of patients, families and our community.
• Career Growth: Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging: Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation: Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence: Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits: Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct: Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interested?

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check. The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve. RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards. As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.