At a Glance
- Tasks: Join our team to manage patient data and provide top-notch customer service.
- Company: The Royal Children’s Hospital Melbourne, dedicated to children's health for over 150 years.
- Benefits: Competitive salary, salary packaging, professional development, and extra leave days.
- Other info: Enjoy a hybrid work model and access to on-site training and support services.
- Why this job: Make a difference in children's lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 11500 - 11500 $ per year.
The Royal Children’s Hospital’s (RCH) Vision is "A world where all kids thrive". RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.
RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.
The RCH is committed to the Child Safe Standards. RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.
The Opportunity: The Specialist Clinics Team operate the RCH’s outpatient service for all medical and surgical departments of the hospital. We have entry-level front-facing customer service positions available! We’re also welcoming both full-time and part-time applicants.
As an Administration Officer your daily tasks may include a combination of:
- Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
- Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
- Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
- Setting up clinic rooms, keeping workstations and waiting areas clean, tidy and welcoming
Classification for this position is in accordance with Award 10 - Managers and Administrative Workers. This will range from Grade 1, Level 1 (AO10) to Grade 1, Level 3 (AO12) - $60,780.72 - $67,194.40 per annum, pro rata for part-time, plus superannuation.
What You’ll Bring To The Role:
- Strong communication skills with a professional and positive attitude
- An ability to take accountability for your own workload, whilst also contributing to a team
- Previous customer service experience is highly regarded
- Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application
What You’ll Get In Return:
- Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
- Workplace culture of continuous improvement, growth, support and training
- Clinical Education Hub on-site to support continued training and professional development
- Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
- Hybrid work model, if applicable to role
- Convenient location & close to public transport
- Staff immunisation drives
- Special events
- Discounted Private Health Insurance
- Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breastfeeding and pumping facilities
- Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services.
Administration Officer – Specialist Clinics in Melbourne employer: The Royal Children's Hospital Melbourne
The Royal Children's Hospital Melbourne is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee engagement and safety. With access to world-class facilities and a commitment to professional development, employees can thrive in their roles while contributing to the health and wellbeing of children across Australia. The hospital also provides attractive benefits such as salary packaging, discounted parking, and a comprehensive health and wellbeing program, making it a rewarding place to work.
Contact Details:
The Royal Children's Hospital Melbourne Recruitment Team
