The Ritz-Carlton Melbourne is seeking a Service Experience Duty Manager who leads the Service Experience Command Centre, guiding a team to deliver personalised, seamless guest interactions across all departments.
As a hands-on leader, you will drive excellence, coach staff, and champion guest satisfaction. This role emphasizes proactive service, operational collaboration, and upholding The Ritz-Carlton Gold Standards to inspire loyalty and repeat visits.
Service Experience Duty Manager: Elevate Guest Journeys in Melbourne employer: The Ritz-Carlton
At Atria, located on the stunning Level 80 of The Ritz-Carlton, Melbourne, we pride ourselves on being an exceptional employer that champions a culture of excellence and inclusivity. Our team members enjoy exclusive benefits such as staff discounts, flexible working hours, and access to internationally recognised training programs, all while working in a dynamic environment that values personal growth and meaningful connections. Join us in creating unforgettable dining experiences against the breathtaking backdrop of Melbourne's skyline, where your contributions are celebrated and your career can flourish.
