Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.
Job Description:
Manage and oversee all aspects of night operations across the Front Office and broader hotel
Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
Proactively resolve guest complaints, ensuring lasting and positive resolutions
Develop strategies to drive performance, motivate the team, and meet KPI targets
Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
Responsible for
Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence
About You:
Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
Experience with OPERA Property Management System or similar
Strong problem-solving skills and ability to think on your feet
Strong written and verbal communication skills, with empathy and guest-focus
Ability to provide constructive feedback to support and strengthen team performance
A full and valid Driver's License with the ability to operate both automatic and manual vehicles.
Valid RSA and First Aid certification
Full working rights in Australia.
Attention to detail in all aspects of work
Prior luxury hotel experience would be preferable
Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
Work for the world's largest hotel network, committed to equality, diversity, and inclusion
Access to industry leading training programs and professional development resources
Enjoy the benefits of Marriott's Live Fully Rewards Program
Discounted hotel stays and dining for employees, family, and friends across Marriott properties
Ongoing employee recognition programs to celebrate your contributions and keep you motivated
Complimentary dry cleaning for your work attire
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ***********@ritzcarlton.com.
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Night Manager in Melbourne employer: The Ritz-Carlton
At Atria, located on the stunning Level 80 of The Ritz-Carlton, Melbourne, we pride ourselves on being an exceptional employer that champions a culture of excellence and inclusivity. Our team members enjoy exclusive benefits such as staff discounts, flexible working hours, and access to internationally recognised training programs, all while working in a dynamic environment that values personal growth and meaningful connections. Join us in creating unforgettable dining experiences against the breathtaking backdrop of Melbourne's skyline, where your contributions are celebrated and your career can flourish.
