The Ritz-Carlton Melbourne is seeking an exceptional Service Experience Duty Manager who leads our Service Experience Command Centre, overseeing guest communications and service requests to ensure personalised, seamless interactions aligned with Ritz-Carlton standards.
You will coach a team of Service Experience Agents, identify opportunities to elevate the guest journey, and collaborate with departments to anticipate and exceed expectations, while maintaining operational excellence and guest
Guest Experience Command Centre Lead in Melbourne employer: The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton, Melbourne is an exceptional employer that prioritises the growth and wellbeing of its associates while delivering unparalleled luxury hospitality. With exclusive benefits such as flexible working hours, extensive training programs, and a commitment to diversity and inclusion, employees are empowered to thrive in a supportive environment. Located in the heart of Melbourne, this prestigious hotel offers a unique opportunity to be part of a globally recognised brand that values excellence and fosters meaningful connections with both guests and colleagues.
Contact Details:
The Ritz-Carlton Hotel Company, L.L.C. Recruitment Team
