Assistant Front Office Manager- The Reef House Adults Retreat
The Reef House Adults Retreat – Palm Cove QLD
The Reef House Adults Retreat is the most iconic Colonial Style Beach House in Queensland. We are renowned for our personalised service in a truly relaxed setting offering tranquillity, ambience and boutique luxury.
We are currently seeking a genuine hospitality professional to deliver the highest level of guest engagement and service in our stunning 5 star property .Our Assistant Front Office Manager is a critical position to the overall success of our Boutique Hotel, helping Front Office Manager with daily hotel operation. The Reef House Adults Retreat specialize in planning Escapes for Adults and Couples is highly inclusive and offer exclusive benefits for our house guests such as Pool Butler, In room private dining, Dinning under the stars, Guest Cocktail making classes, Guest Wine Tasting, Yoga at the Beach, Aqua aerobic by the pool and many more.
Our unique guest experience is delivered by motivated and genuine care for others that underlies your inspiration to work in hospitality, welcoming all guests as if your own favourite celebrity and maintain Reef House manifesto luxury standards.
We need our Assistant Front Office Manager to ensure each day is executed to perfection deliveringmemorable Reef House experiences to our in house guests, something which cannot be created elsewhere.
Perfectcandidate will assist Front Office Manager with day to day operation to ensure business standards are meet, maximized profitability and excellent guest experience delivered.
At the Reef House we value one's ability to be self-motivated,energetic and have a strong understanding of personalised customer service.
This role will allow you to flourish and grow within a team of like-mindeddynamicprofessionals.
Job tasks and responsibilities
Ensure each day is run to perfection
Assist Front Office Manager in daily hotel operation
Effective supervision of all guests arrivals and departures, ensuring room allocations and check in/out process follow set procedures and are customer focused
Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs
Supervision of Front Desk services including porter services, booking daily tours, organising airport transfers, helping with luxury concierge tasks, assisting with restaurant bookings, helping with curating guest experience
Operation in an effective night audit function in conjunction with Financial Controller
Ordering office stationary for Front Office and other hotel departments
Helping Front Office Manager with staff training
Regular liaison with Maintenance and Housekeeping Team ensuring any requests are completed quickly, focusing on guests needs as priority
Daily efficient Telephone functions and reception email correspondence management
Dealing with customer complaints and problem resolving
Daily liaison with Escape Planning Department to ensure accuracy in room allocation and maximising of yield
Be proactive in controlling cost being fully aware of forecasted business and targeted profitability whilst maintaining standards
Skills and experience
Knowledge of Opera Cloud or Opera PMS preferable
Microsoft Word and Excel Knowledge
Experience in a luxury environment
Exceptional communication skills and customer service flair
2 to 3 years experience in a similar role
Flexibility to work various shifts including weekends, evenings and public holidays
#J-18808-Ljbffr
Assistant Front Office Manager- The Reef House Adults Retreat employer: The Reef House Adults Retreat
The Reef House Adults Retreat is an exceptional employer, offering a unique opportunity to work in a stunning beachfront sanctuary in Palm Cove, QLD. With a focus on personalised hospitality and wellness, employees benefit from a supportive team culture that values initiative and care, alongside opportunities for professional growth in the wellness sector. The role of Sleep Easy & Meditation Coach allows you to make a meaningful impact on guests' wellbeing while enjoying the tranquil surroundings of this adults-only retreat.
Contact Details:
The Reef House Adults Retreat Recruitment Team
