About the Role
Reporting to the General Manager, you'll take ownership of day-to-day venue operations across gaming, bar and bistro — leading your team, maintaining high standards, and helping drive the venue's ongoing growth.
Responsibilities
- Overseeing the day-to-day operations of the venue
- Leading, coaching and supporting the team
- Delivering outstanding customer service and resolving customer concerns
- Ensuring compliance with gaming, liquor and workplace health & safety regulations
- Monitoring gaming and hospitality operations to maintain high standards
- Managing staff rosters and labour costs
- Supporting recruitment, training and employee development
- Assisting with managing cash handling, stock control and operational reporting
- Coordinating maintenance to keep the venue well presented
- Driving continuous improvement and contributing to business growth
- Supporting the General Manager as required
About You
- Previous experience in a venue management, operations or senior supervisory role within gaming or hospitality
- Strong people leadership skills, with the ability to coach, motivate and manage a diverse team
- Solid understanding of gaming and liquor compliance requirements
- A hands-on approach — comfortable on the floor and leading by example
- Strong organisational skills and the ability to manage competing priorities
Desirable Qualifications
- Current Responsible Service of Gaming Certificate (RSG)
- Current Responsible Service of Alcohol Certificate (RSA)
- Victorian Gaming Licence
What\'s on Offer
- Competitive pay, commensurate with experience
- Genuine opportunity for career progression
How to Apply
If you\'re ready to bring your leadership and operational skills to a great team, we\'d love to hear from you. Click \"Apply Now\" and submit your resume and a short cover letter telling us why you\'re the right fit.
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