The Recruitment Company in Melbourne seeks a strategic leader to head Internal and External Dispute Resolution (IDR & EDR). You'll drive complaint trends analysis, reporting, and improvements across Customer, Risk, Compliance, Legal and Technology teams.
A strong leadership pathway awaits with coaching and cross-functional influence. Role focuses on building capability in complaint handlers, managing complex cases, and engaging with AFCA and regulators to enhance customer outcomes and
Customer Resolution Lead - Data-Driven, Cross-Functional Impact in Melbourne employer: The Recruitment Company
Join a leading financial services organisation that values innovation and collaboration, offering a dynamic work environment for Synon Developers. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working alongside experienced professionals in a supportive culture. Located in a vibrant area, this role not only provides competitive day rates but also the chance to contribute to mission-critical projects that make a real impact in the lending sector.
