The Recruitment Alternative is seeking a Service Desk Team Lead in Sydney. This role is responsible for overseeing L1 and L2 engineers, ensuring incidents are resolved within SLA, and maintaining operational service delivery. The ideal candidate will have 4-6+ years of experience in service desk operations and previous supervisory experience. Key competencies include strong operational focus, staff enablement, and adherence to service management processes. The position offers competitive training programs and coaching opportunities.
Service Desk Team Lead — SLA & Team Enablement in Sydney employer: The Recruitment Alternative
The Recruitment Alternative is an exceptional employer that values autonomy and collaboration, offering a supportive work culture in the heart of Sydney. With opportunities for professional growth and a hybrid work model post-training, employees enjoy a balanced work-life environment while contributing to the smooth operation of finance across Australia and New Zealand. Join a friendly team where your expertise in bookkeeping will be recognised and rewarded.
Contact Details:
The Recruitment Alternative Recruitment Team
