Veterinary Receptionist in Melbourne

Here at The Rabbit and Bird Doctors we passionately provide every patient with quality, evidence-based, humane veterinary care. The species we treat are often overlooked and providing premium care and education for the animals is our mission. As a team we face challenges with a curious mind and embrace different perspectives. Our team is diverse, inclusive, and deeply supportive. We take pride in creating an environment where every team member feels respected, valued, and supported by one another. We believe that this strong foundation of support is essential to our workplace culture and a key driver of our continued success.

The caseload is varied, high-paced, and top-end and we hold high expectations for the care we provide. This isn’t for everyone, and that’s okay! You are the first point of contact for our clients, and you will play a vital role in shaping both the customer experience and the culture of our workplace. You are someone who naturally takes initiative, communicates with clarity and warmth. You understand the value in providing clear communication. You thrive in a dynamic environment where attention to detail and the ability to multitask are essential.

The Ideal Candidate

• We are seeking a reliable team member for a casual position, with the ability to work most Saturdays and flexibility to provide leave coverage as required.
• Hours would include 7:30am – 4:30pm or 9:00am - 6:00pm Weekdays, and 8:45am - 5:00pm Saturdays.
• A minimum of three years’ experience in face-to-face customer service.
• Strong computer proficiency; experience with EzyVet is desirable but not essential.
• Proficient in the Microsoft suite.
• Ability to manage daily financial transactions, including processing and receipting payments, invoice reconciliation, and maintaining accurate financial records.
• Perform end-of-day balancing and banking procedures, ensuring all payments, invoices, and cash handling are reconciled accurately.
• Highly organised with excellent time management skills.
• Genuinely passionate about helping others, with a positive and adaptable attitude.
• You naturally contribute to a warm, welcoming, and supportive environment for both clients and team members.
• You embrace change, maintain a positive outlook, and consistently go the extra mile to deliver exceptional service.

The Role:

• Oversee day-to-day reception duties, ensuring smooth workflow, efficient scheduling, and consistent client service standards.
• Liaise with clinical team and management to ensure seamless communication and coordination of care.
• Greet clients warmly, manage check-ins and check-outs, handle phone and email enquiries with efficiency, professionalism and empathy.
• Manage appointments, surgeries, and follow-ups to optimize clinic flow and reduce wait times.
• Confidently address and resolve client concerns and questions.
• Maintain accurate client and patient records, process payments, and manage correspondence and clinic communications.
• Strong interpersonal skills and the ability to handle sensitive situations.
• A can-do attitude, where there is no such thing as nothing to do.

If you’re passionate about people and animals and are ready to grow your career in a purpose-built setting where your skillset can grow, we’d love to welcome you to our mission.