Probe CX in Melbourne is seeking a Hardship Customer Service Representative to support banking customers experiencing financial vulnerability. You will handle inbound/outbound calls and messaging, applying empathy, active listening, and compliance.
The role requires 6+ months in a contact center, strong written and verbal communication, and the ability to work full-time across rotating shifts from 8am to 9pm, Monday to Saturday.
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Empathy-First Hardship Support Specialist in Melbourne employer: The Probe Group
Probe Group in Joondalup WA is an exceptional employer that prioritises inclusivity and authentic self-expression within its vibrant work culture. Employees benefit from comprehensive training, flexible working arrangements, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in customer service.
