At a Glance
- Tasks: Manage customer service and scheduling to keep our team thriving.
- Company: Dynamic trades industry company focused on growth and customer satisfaction.
- Benefits: Hybrid work model, competitive pay, and opportunities for career advancement.
- Other info: Join a supportive team where your contributions lead to success.
- Why this job: Make a real impact by driving revenue and enhancing customer experiences.
- Qualifications: Experience in marketing or CSR, strong communication skills, and familiarity with job management software.
The predicted salary is between 47250 - 57750 $ per year.
CSR Marketing Coordinator – Trades Industry (Service Titan experience beneficial)
We’re looking for a motivated CSR Coordinator to help keep our team booked solid and our brand growing. This hybrid role blends inbound and outbound customer service.
- What You’ll Do
- Answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts.
- Keep technicians booked ahead with clear scheduling and follow-up calls.
- Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.
- What Success Looks Like
- More jobs booked from the right leads.
● Happy customers who leave 5-star reviews.
● Meet KPI's - What We’re Looking For
- 2–4 years in a marketing or CSR role (service/tradie background a plus).
- Confident on the phone with strong communication skills.
- Comfortable with job management software (Service Titan), CRM & email tools
- Organised, proactive, and customer-first.
This is a growth role with real impact—your work directly drives revenue, customer experience, and team success.
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Revenue-Impact CSR & Scheduling Coordinator in Brisbane employer: The Plumbing Gang
At The Plumbing Gang, we pride ourselves on fostering a supportive and team-oriented work culture that values craftsmanship and professionalism. As a Shower Screen Installer based in Heathwood, you'll enjoy competitive wages, ongoing training, and a well-maintained company vehicle, all while being part of a rapidly expanding company that prioritises employee growth and satisfaction. Join us to be part of a dynamic team where your skills are recognised and rewarded.
