At a Glance
- Tasks: Manage customer service and bookings while supporting our trades team.
- Company: Join a dynamic company in the trades industry with a focus on growth.
- Benefits: Hybrid work model, competitive pay, and opportunities for career advancement.
- Other info: Exciting growth role with potential to shape customer experiences.
- Why this job: Make a real impact by driving customer satisfaction and team success.
- Qualifications: 2-4 years in marketing or CSR, strong communication skills, and organised.
The predicted salary is between 45000 - 55000 $ per year.
CSR Marketing Coordinator – Trades Industry (Service Titan experience beneficial)
We’re looking for a motivated CSR Coordinator to help keep our team booked solid and our brand growing. This hybrid role blends inbound and outbound customer service.
- What You’ll Do
- Answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts.
- Keep technicians booked ahead with clear scheduling and follow-up calls.
- Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.
- What Success Looks Like
- More jobs booked from the right leads.
- Happy customers who leave 5-star reviews.
- Meet KPI's
- What We’re Looking For
- 2–4 years in a marketing or CSR role (service/tradie background a plus).
- Confident on the phone with strong communication skills.
- Comfortable with job management software (Service Titan), CRM & email tools
- Organised, proactive, and customer-first.
This is a growth role with real impact—your work directly drives revenue, customer experience, and team success.
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CSR Coordinator in Brisbane employer: The Plumbing Gang
At The Plumbing Gang, we pride ourselves on fostering a supportive and team-oriented work culture that values craftsmanship and professionalism. As a Shower Screen Installer based in Heathwood, you'll enjoy competitive wages, ongoing training, and a well-maintained company vehicle, all while being part of a rapidly expanding company that prioritises employee growth and satisfaction. Join us to be part of a dynamic team where your skills are recognised and rewarded.
