Join to apply for the Service Delivery Manager role at The People Plugin
The People Plugin is proud to partner with PixelForce, a South Australian success story and trusted tech partner to some of the world’s most recognised apps and digital products, to find an experienced Service Delivery Manager.
About the Role
This senior, hands‑on role sits at the intersection of account management, project delivery and client success. You’ll own end‑to‑end service delivery across key client engagements, lead the Client Operations team, and ensure projects are delivered on time, on budget and to an exceptional standard.
What You’ll Be Responsible For
Service Delivery & Project Management
- Lead and oversee the delivery of multiple client projects across discovery, design, engineering, data and launch
- Establish and maintain delivery frameworks, methodologies and best practices
- Create and manage detailed project plans, timelines and budgets
- Ensure on-time delivery across all engagements, adapting quickly to changing requirements
- Drive continuous improvement across delivery processes and systems
Account Management & Client Success
- Act as the primary relationship owner for assigned client accounts
- Build strong, trusted partnerships with senior client stakeholders
- Manage expectations through clear, transparent communication
- Proactively identify opportunities for account growth and expanded services
- Lead Quarterly Business Reviews (QBRs), focusing on outcomes, insights and long‑term value
- Serve as the escalation point for complex delivery or relationship challenges
Service Operations Coordination
- Coordinate resource allocation across multiple engagements and projects
- Forecast resourcing needs and elevate capacity gaps to department leads
- Partner with resource managers to ensure appropriate staffing and skill coverage
- Track team utilisation and balance workload distribution
- Provide operational guidance and support to project managers and team members
Client Operations Management
- Track and report on project profitability and delivery margins
- Monitor utilisation rates, delivery metrics, and client satisfaction scores
- Coordinate billing processes and revenue recognition activities
- Analyse delivery data and feedback to identify operational improvements
About You
You’re a confident Service Delivery or Account Leader who understands how to balance client needs, delivery excellence and commercial outcomes. You’ll bring:
- Proven experience leading service delivery in a digital agency, tech consultancy or professional services environment
- Strong account management experience with complex, long‑term client relationships
- Excellent project management capability across multiple concurrent engagements
- Commercial acumen with a clear understanding of profitability and utilisation
- The ability to lead, mentor and motivate high‑performing teams
- A calm, solutions‑focused approach when navigating challenges
- Exceptional communication skills with both clients and internal teams
Why Join PixelForce?
PixelForce is a South Australian success story that values collaboration, integrity, and innovation. As part of this dynamic team, you’ll have the opportunity to work with like‑minded professionals, directly impact businesses that scale from startup to multi‑million dollar exits, and grow your career in a forward‑thinking environment.
How to Apply
Applying is simple. Submit your resume along with a cover letter. We’re eager to hear from you and look forward to learning how you can contribute to this exciting new venture. Please contact Xanthe at xanthe@thepeopleplugin.com for more information.
Additional Information
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management and Customer Service
Industries: Design Services
Location: Adelaide, South Australia
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Service Delivery Manager employer: The People Plugin
Bali Body is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. As a leading Australian beauty brand, employees benefit from significant growth opportunities, working closely with senior leadership in a role that influences global marketing strategies. Located in a vibrant environment, Bali Body provides a unique chance to make a meaningful impact while enjoying the perks of a well-established company in the beauty industry.
