Claim Processor – Insurance (Australia) in Gold Coast

At The Outsource Pro (TOP), we are looking for a detail-oriented and experienced Claim Processor with hands-on exposure to the Australian insurance domain. The ideal candidate will be responsible for managing end-to-end claims processing while ensuring accuracy, compliance, and timely delivery aligned with client expectations.

Key responsibilities

• Process insurance claims in accordance with Australian standards and client guidelines.
• Review, verify, and validate claim documents for completeness and accuracy.
• Coordinate with internal teams and clients for missing or additional information.
• Ensure timely processing and closure of claims within defined SLAs.
• Maintain proper documentation and records of all claim-related activities.
• Identify discrepancies and escalate issues as required.
• Ensure compliance with regulatory and client-specific requirements.
• Generate reports and updates on claim status and processing.

Required skills

• Strong experience in Australian insurance claim processing.
• Good understanding of insurance policies, claims lifecycle, and documentation.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication and coordination skills.
• Proficiency in MS Excel and relevant tools.
• Ability to work independently in a remote/part-time setup.

Preferred qualifications

• Bachelor's degree in any relevant field.
• Prior experience working with Australian clients (mandatory).
• Exposure to insurance software/tools (preferred).