At a Glance
- Tasks: Manage patient interactions and administrative tasks in a busy orthopaedic practice.
- Company: Join a respected specialist orthopaedic clinic in Newcastle.
- Benefits: Enjoy a 4-day work week, supportive team, and opportunities for skill development.
- Other info: Collaborative environment with experienced surgeons and a focus on continuous improvement.
- Why this job: Make a real difference in patient care while growing your admin skills.
- Qualifications: 2 years in medical practice and strong customer service skills required.
The predicted salary is between 41850 - 51150 $ per year.
Join our friendly, professional and supportive Specialist Orthopaedic team in Newcastle. We are seeking an experienced and highly organised Medical Secretary / Administrator to join our busy specialist practice on a full-time basis. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering exceptional patient care, and thrives as part of a collaborative team. You'll play a key role in ensuring the smooth day-to-day operation of our practice while providing outstanding service to our patients and clinicians.
About the Role
As the first point of contact for our patients, you'll provide a warm and professional experience while managing a variety of administrative responsibilities, including:
- Welcoming and assisting patients
- Answering and managing incoming phone calls
- Scheduling and coordinating appointments
- Billing patients and processing payments
- Processing Medicare rebates
- Preparing patient quotes
- Coordinating theatre bookings
- Daily banking and reconciliation
- Scanning, filing and maintaining patient records
- Processing specialist correspondence using AI dictation software
- General administrative duties to support the practice
Essential Criteria
To be successful in this role, you will have:
- A minimum of 2 years' experience in a private medical practice
- At least 5 years' administration or secretarial experience
- Outstanding customer service and communication skills
- Excellent organisational and time management skills
- Strong attention to detail and accuracy
- Advanced computer skills and confidence learning new software
- The ability to prioritise competing tasks and work efficiently under pressure
- A proactive attitude with the ability to work independently and as part of a team
Please note: Due to the specialised nature of this role, only applicants who meet the essential criteria will be considered.
Desirable Experience
While not essential, the following will be highly regarded:
- Experience using Gentu medical software
- Previous experience in an orthopaedic specialist practice
- Knowledge of medical terminology, Medicare and private health fund billing
What We Offer
A full-time position within a well-established and respected specialist practice. The opportunity to work alongside five experienced orthopaedic surgeons. A supportive, friendly and collaborative team environment. A varied and rewarding role with opportunities to further develop your administrative skills. A 4-day working week with one rostered day off each week (Monday). Practice hours: Monday to Friday, 7:30 am – 5:30 pm. Immediate start available.
About Us
At The Orthopaedic Clinic, we are committed to providing exceptional orthopaedic care and delivering an outstanding experience for every patient. Our team values professionalism, teamwork, compassion and continuous improvement.
Medical Secretary / Administrator in Newcastle employer: The Orthopaedic Clinic
The Orthopaedic Clinic offers a supportive and collaborative work environment, making it an attractive employer for those who value teamwork and exceptional patient care. Employees can expect to thrive in a fast-paced setting while managing diverse administrative responsibilities that contribute to the smooth operation of the practice. The clinic provides opportunities for professional growth and immediate start positions, catering to individuals looking for stability and career advancement.
