At a Glance
- Tasks: Lead customer support and handle complex enquiries for the NSW Planning Portal.
- Company: Join the Department of Planning, Housing and Infrastructure in a dynamic team.
- Benefits: Enjoy flexible hours, a permanent role, and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative and innovative setting.
- Why this job: Make a difference by enhancing customer experiences in a vital government service.
- Qualifications: Experience in high-volume support, strong communication, and leadership skills required.
The predicted salary is between 63000 - 77000 $ per year.
The Department of Planning, Housing and Infrastructure (DPHI) in NSW seeks a Senior Customer Support Officer.
This permanent full-time role (35 hours) is based in Parramatta CBD with flexible working.
You will lead high-volume customer service, handle complex enquiries, and coach others while supporting the NSW Planning Portal and related services.
Essential: experience in a call centre or high-volume support, strong communication and leadership, and knowledge of digital systems.
#J-18808-Ljbffr
Senior Support Lead in Sydney employer: the original
At the Department of Planning, Housing and Infrastructure (DPHI), we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located in Parramatta, we offer flexible working arrangements, competitive salaries, and a commitment to employee growth through diverse projects and continuous improvement initiatives. Join us to make a meaningful impact in the lives of people across NSW while enjoying a supportive environment that values your unique contributions.
