Culture & Engagement Program Manager – Hybrid in Sydney

Be Part of the Future of Fair Trading

NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes
• Wants to be part of an organisation that's transforming how regulation works

…then there's a place for you in our future. Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the role

Lead the delivery and implementation of employee experience, engagement and culture programs across the Enterprise, translating organisational strategies into practical initiatives and measurable outcomes. The role partners with business leaders and key stakeholders to coordinate programs, drive engagement activities, monitor outcomes and support wellbeing and performance.

Your responsibilities:

• Lead the delivery of employee experience, engagement, organisational communication and culture programs, partnering with executives and people leaders to coordinate implementation, build stakeholder ownership, and ensure initiatives achieve intended organisational and workforce outcomes.
• Drive the use of employee feedback including engagement surveys and organisational data to identify emerging trends, risks and opportunities to inform evidence-based decision making, program delivery and continuous improvement initiatives.
• Develop and implement communication and engagement approaches that connect employees to organisational priorities, support organisational change and strengthen workforce understanding of key initiatives.
• Lead initiatives that enhance organisational culture, inclusion, wellbeing, psychological safety and workplace experience, translating employee feedback and workforce insights into sustainable organisational improvements.
• Oversee the planning, implementation and evaluation of employee experience, engagement and organisational improvement programs and action plans that promote a positive workplace culture and psychological safety, ensuring outcomes are measured, reported and continuously improved.
• Monitor external and internal developments, contemporary practice and legislative requirements relating to employee experience, workforce engagement, organisational culture and wellbeing, and provide strategic recommendations to optimise organisational outcomes.

To be successful in this role you will demonstrate (required attributes):

• Demonstrated experience leading complex programs, projects or change initiatives involving workforce engagement, culture, communications or organisational improvement within a complex organisation.
• Relevant tertiary qualifications in Human Resources, Organisational Psychology, Behavioural Science, Communications, Organisational Development or a related discipline, and/or equivalent contemporary experience.

What we need from you:

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Further Information:

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation.

Closing Date: Tuesday, 20 October 2026 at 11:59 pm.

Careers at Department of Customer Service:

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace:

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations.