Job Description
Client Relationship Officer
- Location: Dubbo with access to hybrid working arrangement
- Full-time temporary opportunity until 30.06.2027 (35 hours per week)
- Salary from $116,981 to $129,492 pa. + super and annual leave loading
- Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport
This position is open to Australian Aboriginal and Torres Strait Islander people only.
Your role
The Aboriginal Housing Office (AHO) is seeking a Client Relationship Officer to play a key role in supporting Aboriginal Community Housing Providers (ACHPs) and tenants across the region.
This is a critical role supporting regional operations, including property management transfers, stimulus initiatives, You’ll work closely with ACHPs providers, tenants, Homes NSW and internal teams to work with all providers and tenant’s matters, resolve issues and strengthen relationships to ensure culturally appropriate, client focused housing services.
What you’ll do
- Working with ACHPs, tenants, internal/external stakeholders ensuring community and client needs are met.
- Manage the resolution of client issues and enquiries, providing timely, culturally appropriate, and standards-compliant advice and support.
- Provide frontline tenant support, guidance and advocacy, resolving enquiries and escalating complex matters where required.
- Support the delivery of AHO programs, tenant capacity building and initiatives that improve housing and wellbeing outcomes.
- Identify service delivery risks, gaps and opportunities for continuous improvement.
What we’re looking for
We’re looking for someone with strong relationship building experience, communication and problem‑solving skills, resolve complex issues and work collaboratively with a range of stakeholders.
You’ll bring a client-focused approach, an understanding of culturally appropriate service delivery and the ability to build trusted relationships with Aboriginal communities and housing providers.
A current driver’s licence and a willingness to travel is required for this role.
If you’re motivated to make a meaningful difference and contribute to better housing outcomes for Aboriginal people and communities, we’d love to hear from you.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti‑Discrimination Act 1977.
- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
Download the role description.
What We Offer
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Applications close
Applications close Wednesday 4th November 2026 at 11:59pm AEST.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).
Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page
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Client Relationship Officer in Dubbo employer: the original
At the Department of Planning, Housing and Infrastructure (DPHI), we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located in Parramatta, we offer flexible working arrangements, competitive salaries, and a commitment to employee growth through diverse projects and continuous improvement initiatives. Join us to make a meaningful impact in the lives of people across NSW while enjoying a supportive environment that values your unique contributions.
