At a Glance
- Tasks: Lead IT change governance and improve processes in a global team.
- Company: Join a global financial markets clearing company with a hybrid work model.
- Benefits: Flexible working arrangements, collaborative culture, and opportunities for professional growth.
- Other info: Dynamic role with global collaboration and career advancement opportunities.
- Why this job: Make impactful decisions and enhance IT processes across APAC.
- Qualifications: 3-5 years in IT service management with strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
- Sydney | Hybrid – three days in the office | Global financial markets clearing company
- Own APAC IT change governance with meaningful decision‑making authority.
- Help improve and automate processes within a global IT service management team.
- Build broader experience through secondary major incident and problem management cover.
- IT Change Manager – APAC
- Sydney | Hybrid – three days in the office | Global financial markets clearing company
- Own APAC IT change governance with meaningful decision‑making authority.
- Help improve and automate processes within a global IT service management team.
- Build broader experience through secondary major incident and problem management cover.
The opportunity
Join a global clearing company in an IT Change Manager role combining operational change management with governance, controls and continuous improvement.
With approximately 20–30 changes across APAC each week, your contribution will extend beyond approvals and CAB meetings.
You’ll work with colleagues across APAC, Amsterdam and Chicago to strengthen controls, support audit readiness and develop more consistent global processes.
- Your responsibilities
- Lead APAC change reviews and CAB meetings, approving, deferring or rejecting changes based on risk and readiness.
- Chair the APAC Change Advisory Board and review and approve technology changes, including emergency changes.
- Assess change risk, readiness and potential business impact with technology teams and stakeholders.
- Improve change management processes in collaboration with global counterparts.
- Deliver change performance reporting, maintain control evidence and support audit requirements.
- Provide rostered secondary support to the primary major incident contact, support post‑incident reviews and problem management, helping coordinate recovery and stakeholder communications when required.
- Monitor controls, prepare reporting and support audit and regulatory enquiries.
- Improve Service Now workflows and help evolve change management towards greater automation within a Dev Ops and Agile environment.
About you
You’ll bring around three to five years of relevant IT service management experience, including hands‑on IT change management and experience supporting incident and problem management.
You’ll also have
- Knowledge of ITIL processes and experience with Service Now.
- Clear communication skills across technical teams and senior stakeholders.
- The judgement and confidence to make independent decisions.
- A collaborative, adaptable approach, with a willingness to learn and contribute across the team.
- Financial services experience is advantageous.
- Working arrangements
You’ll attend the Sydney office three days a week.
Global collaboration means occasional early morning or late evening calls, alongside rostered secondary incident cover.
Flexibility is required, although routinely excessive hours are not the expectation.
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IT Change Manager in Sydney employer: The Onset
At The Onset, we pride ourselves on being an exceptional employer in the heart of Australia's dynamic tech landscape. Our collaborative work culture fosters innovation and creativity, while our commitment to employee growth ensures that you have access to ongoing training and development opportunities. With the autonomy to shape your role and the chance to build meaningful partnerships with industry leaders, you'll find a rewarding and fulfilling career path here.
