End User Support Technician / Helpdesk - Level 1 & 2 12+ Month Contract
Brisbane, QLD | NV1 Clearance Required | Enterprise IT Environment
Ready to take your IT support career to the next level?
We're looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.
If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.
What You'll Be Doing
- Supporting enterprise IT devices, systems, and infrastructure
- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
- Installing, configuring, monitoring, and maintaining IT environments
- Managing incidents and service requests through ticketing systems
- Performing upgrades, preventative maintenance, and emergency support tasks
- Deploying software and hardware across user environments
- Supporting remote sites when required (travel may be involved)
- Assisting users with onboarding and IT orientation
- Contributing to technical documentation and process improvements
- Ensuring security and compliance standards are maintained
What We're Looking For Technical Skills & Experience
- 2+ years' experience in Desktop / PC Support
- Strong experience supporting Windows 11 environments
- Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
- Exposure to enterprise IT environments and infrastructure support
- Strong troubleshooting and analytical skills
- Ability to work independently and manage competing priorities
- Certificate-level IT qualification or equivalent experience
About You
- Loves solving technical challenges
- Delivers exceptional customer service
- Communicates confidently with both technical and non-technical users
- Thrives in fast-paced environments
- Is proactive, adaptable, and eager to learn new technologies
- Enjoys being part of a collaborative, high-performing team
Security Clearance Requirement
Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.
Why This Opportunity?
- Long-term 12+ month contract - opportunity for an ongoing contract/renewable
- Enterprise-scale technology environment
- Opportunity to work with global IT teams
- Varied and engaging technical work
- Supportive team culture
- Brisbane CBD based - onsite
End User Support Technician / Helpdesk in Brisbane employer: The Onset
At The Onset, we pride ourselves on being an exceptional employer in the heart of Australia's dynamic tech landscape. Our collaborative work culture fosters innovation and creativity, while our commitment to employee growth ensures that you have access to ongoing training and development opportunities. With the autonomy to shape your role and the chance to build meaningful partnerships with industry leaders, you'll find a rewarding and fulfilling career path here.
