National Disability Insurance Agency (NDIA) invites expressions of interest for a General Manager, Engagement and Improvement. You will establish and lead a newly formed division focused on embedding participant voice in policy, service delivery and performance across the Agency.
You will report to the Deputy Chief Executive Officer, bringing together engagement, complaints, critical incidents and improvement into an integrated function that informs strategic decisions and operational practice
Head of Participant Experience & Service Improvement employer: The Mandarin
The Mandarin offers a dynamic work environment at the heart of government, providing opportunities to influence significant policy issues that impact the lives of citizens. Employees can expect to engage in meaningful work that promotes community safety and effective governance, with a focus on evidence-based decision-making. The company values integrity and collaboration, fostering a culture where professional growth is supported through strategic leadership roles.
